Administrator - Keyworking Team, West Berkshire

The Keyworking Programme is an exciting initiative that will transform the support mechanisms for individuals aged 0-25 with a learning disability, autism or both at risk of psychiatric inpatient admission.
The service works alongside Health; Social Care; Education and the Voluntary Sector. The team was d eveloped as a community multi-disciplinary model which offers easy accessibility for identified families and carers. The service model was developed in close consultation with families, carers and young people and they are at the heart of its implementation and development.
A n Administrator will support the team who work with individuals with the most complex needs and their families to make sure they have the support they need at the right time, in a co-ordinated way. The Keyworking Team help families experience a reduction in stress and uncertainty and an increase in stability. They will work in the most challenging circumstances with individuals with complex needs and where there is the highest level of risk.
The post holder will support the team with administrative duties and keep the Dynamic Support Register (DSR) updated for individuals and families under acute stress.
To act as one of the key contact points for the Keyworking Service to support coordination of C(E)TRs with the Integrated Care Board (ICB) and update the DSR. This will involve direct contact with service users and their families/carers and a range of professionals who support them.
To be one of the first contacts with service users and their families/carers providing non-clinical advice and guidance around care and education treatment reviews.
Plan and arrange meetings, events which may be internal and external to the service, ensuring all necessary arrangements are made, such as room bookings, refreshments, etc. This will involve developing relationships with key stakeholders such as the Children and Young People and their families, CAMHS, Social Care, NHS colleagues, Education etc.
Attend designated meetings where the information may be complex and sensitive, taking and transcribing minutes. Distribute information prior to and after meetings in a timely way.
Support the Administration Lead to ensure all office systems are maintained to a high standard, both electronic and hard copy, across the service, developing systems to ensure that services run smoothly through having well planned and organised administrative systems and processes in place.
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
**Our values at Berkshire Healthcare are**:
Caring for and about you is our top priority
Committed to providing good quality, safe services
Working Together with you to develop innovative solutions
Your wellbeing is important to us. Some of the benefits of working for us include:
Flexible working options to support work-life balance
27 days’ annual leave rising with service + opportunity to buy and sell
Generous NHS pension scheme
Excellent learning and career development opportunities
‘Cycle to Work’ and car leasing scheme including electric vehicles
Access to a range of wellbeing tools and services
Discounts at hundreds of popular retailers and restaurants
Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
Generous maternity, paternity, adoption and special leave
Free parking across Trust sites
**The “must haves” for this role**:
Experience of supporting young people, their families and carers in a related role (can be unpaid work) including lived experience.
Experience of supporting young people with additional needs / mental health, either in a paid, unpaid or informal capacity.
For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.