Pals and Complaints Facilitator

Generate routine and non-routine correspondence independently. Assist patients and their Carers by arranging translation/interpretation facilities. Update DATIX and other internal systems. Assist the PALS and Complaints Team with data management utilising PAS and other departmental patient databases. Assist PALS and Complaints cases and investigations,...

A healthcare trust in Norwich is seeking a Complaints and PALS Senior Manager to lead the management of complaints and feedback processes. This role involves providing strategic oversight, managing high-profile complaints, and ensuring compliance with statutory requirements. The ideal candidate will have extensive experience in a healthcare setting, strong...

A healthcare organization in the UK is seeking a skilled Complaints and PALS Senior Manager to oversee the Trust's complaints functions. This role involves providing strategic oversight, ensuring high-quality responses to complaints, and managing complex cases. Ideal candidates must have a strong background in NHS procedures and relevant qualifications. The...

Complaints and PALS Senior Manager (Pending Job Evaluation)We are seeking a skilled and compassionate leader to manage the Trust's Complaints and PALS functions. As the Complaints and PALS Senior Manager, you will provide strategic oversight, ensuring robust governance, high-quality responses, and continuous improvement across all patient feedback processes....

Patient Experience Improvement Facilitator We are seeking a proactive and analytical Patient Experience Improvement Facilitator to help enhance service user and carer experience across the Trust. This Band 6 role plays a vital part in ensuring feedback is used meaningfully to inform service design, delivery and improvement. Lead the operational delivery of...

Support the systems and investigations, monitoring, analysis and reporting of recommendations and outcomes from Patient Safety Incident Investigations, Divisional Learning Responses and Mortality reviews. Support development and delivery of systems to monitor, analyse, action and report all aspects of the Clinical Governance agenda; to required timescales...

We are seeking an enthusiastic administrator to join our progressive and friendly team who provide key services within the Trust The role requires you to have excellent organisational skills, the ability to work to a high level of accuracy, and be able to think proactively, whilst being passionate in your ability to provide exceptional administrative...

OverviewAs part of the Patient Experience and Engagement team, support the Deputy Chief Nurse to deliver key patient experience strategies through senior leadership and accountability for the Patient & Public Involvement & Voice functions (Patient Engagement, Feedback, Health Inequalities and Volunteering) to improve the way people experience care and...

To provide guidance so that the Trust takes action as required by the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and the National Health Service (NHS) contract for all safety incidents assessed as at moderate harm and above. To coach Trust staff to improve learning and confidence around the delivery of the Duty of Candour. To...

Overview As part of the Patient Experience and Engagement team, support the Deputy Chief Nurse to deliver key patient experience strategies through senior leadership and accountability for the Patient & Public Involvement & Voice functions (Patient Engagement, Feedback, Health Inequalities and Volunteering) in driving forward the trust patient experience and...