Patient Experience Improvement Facilitator
2 weeks ago
Patient Experience Improvement Facilitator We are seeking a proactive and analytical Patient Experience Improvement Facilitator to help enhance service user and carer experience across the Trust. This Band 6 role plays a vital part in ensuring feedback is used meaningfully to inform service design, delivery and improvement. Lead the operational delivery of the Friends and Family Test (FFT) and coordinate national patient experience programmes such as the Adult Community Mental Health Survey. Analyse feedback data from multiple sources—including FFT, complaints, PALS, compliments, and surveys—producing thematic insights and actionable recommendations. Prepare reports and dashboards for governance forums and support Locality teams to embed feedback into service improvement. Promote feedback as a tool for co‑production, collaborate with Participation colleagues, and support staff training on interpreting and responding to feedback. Support Localities in developing improvement plans and monitor progress, escalating risks where needed. Act as a visible champion for patient and carer experience across the Trust and contribute to policy development. Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive. Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about. Why Norfolk and Suffolk? The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafés, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too. ContactFor further details / informal visits contact:Name: Jodie ButcherJob title: Head of Participation, Involvement and ExperienceEmail address: jodie.butcher@nsft.nhs.uk #J-18808-Ljbffr
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Patient Experience Insights
2 weeks ago
Norwich, United Kingdom NSFT Jobs Full timeA healthcare provider in the UK is seeking a Patient Experience Improvement Facilitator to enhance service user and carer experience. The role involves leading feedback initiatives, analyzing data for insights, and promoting improvement plans. The ideal candidate will possess strong analytical skills and a proactive approach, contributing to meaningful...
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Divisional Risk and Governance Facilitator
1 week ago
Norwich, United Kingdom Norfolk and Norwich University Hospital Full timeSupport the systems and investigations, monitoring, analysis and reporting of recommendations and outcomes from Patient Safety Incident Investigations, Divisional Learning Responses and Mortality reviews. Support development and delivery of systems to monitor, analyse, action and report all aspects of the Clinical Governance agenda; to required timescales...
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Estates & Safety Facilitator
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Norwich, United Kingdom Castle Partnership Full timeIntroduction The Estates & Safety Facilitator will ensure that the Practice continues to implement and adhere to strict policies, procedures, and risk assessments in line with relevant legislation and guidelines to ensure the safety of its patients, staff, and other visitors. They will be responsible for maintaining records relating to the above. The post...
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Pals and Complaints Facilitator
2 weeks ago
Norwich, United Kingdom Norfolk and Norwich University Hospital Full timeContribute to maintaining a high quality PALS and Complaints service for patients, relatives, members of the public, carers and staff seeking information, help, advice and assistance with enquiries and concerns relating to the Trust Services. Act as deputy to the PALS & Complaints Manager as necessary and directed by the manager to ensure appropriate support...
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Patient Engagement
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Norwich, United Kingdom Norfolk and Norwich University Hospital Full timeKeep up to date with changes and developments in equality legislation and diversity/inclusion best practice to enable teaching, training and awareness raising at all levels across NNUH and wider system Be responsible for ensuring that the management team, lay members and clinical leads are aware of their responsibilities with regard to equality and...
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Head of Patient Experience
1 week ago
Norwich, United Kingdom NHS Full timeA leading healthcare provider in Norwich seeks a Head of Patient & Public Involvement & Voice. This role offers a unique opportunity to lead patient engagement initiatives and improve the overall patient experience across the organization. The ideal candidate will possess senior leadership experience in healthcare and a strong commitment to equity,...
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Database Administrator
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Service Assistant
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Norwich, United Kingdom Optimum Patient Care Global Ltd Full timeOptimum Patient Care is a not-for-profit, social enterprise, working to improve the diagnosis, treatment and management of chronic diseases. We work with primary care practitioners and specialists to produce high quality patient profiles that facilitate improvements care, especially for those with chronic respiratory conditions. A **Service Assistant** is...
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Administrator
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Norwich, United Kingdom Optimum Patient Care Full timeOur dynamic and internationally recognised research company, Optimum Patient Care (OPC) is looking for a highly motivated Business Administrator to join our small and friendly team near Aylsham. This role will provide administration support across the our OPC and OPRI businesses. **Primary responsibilities** - Provide an efficient and effective clerical...
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Norwich, United Kingdom NSFT Jobs Full timeClinical Patient Safety and Mortality Manager Join to apply for the Clinical Patient Safety and Mortality Manager role at NSFT Jobs. This is a senior managerial post responsible for providing strategic direction, leadership, and advice to support the Trust’s patient safety and mortality activities. The role will identify, develop and maintain pro‑active...