Trade Counter Assistant

22 hours ago

London, United Kingdom MP Moran Full time

**Trade Counter Sales Assistant**

**Location: West Hampstead, NW6 2QT**

**Salary: £32,000 - £34,000**

**Hours: Monday - Friday 8:00am - 6:00pm, Alternate Saturdays 7:00am - 1:00pm**

Join the team at **MP Moran**, a well-established, family-owned builders’ merchant, at our West Hampstead branch. We're looking for a friendly and knowledgeable **Trade Counter Sales Assistant** to provide excellent customer service and ensure the smooth running of our busy trade counter.

**Benefits**:

- Pension scheme
- Complimentary breakfast daily
- Staff discount
- Cycle to work scheme
- Employee Assistance Programme
- Long Service Awards
- 20 days of annual leave plus bank holidays
- Your birthday off, every year

**Responsibilities**:

- Provide a warm, professional welcome to all customers, offering knowledgeable advice and assistance.
- Manage in-store deliveries, both incoming and outgoing.
- Handle telephone enquiries promptly and communicate effectively with both customers and team members.
- Process customer orders and assist with stock replenishment.
- Respond positively and efficiently to customer requirements.
- Support periodic stock counts as needed.
- Picking for deliveries and online orders

**Requirements**:

- Proven experience in delivering exceptional customer service in the construction/builders merchant industry is desired.
- A ‘can do’ attitude
- Solid knowledge of hardware products and building materials would be an advantage
- Strong communication skills with a confident, customer-first approach
- A team player who thrives in a busy, fast-paced environment
- Ability to manage tasks efficiently and remain motivated under pressure

**Job Types**: Full-time, Permanent

Pay: £32,000.00-£34,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Referral programme

Ability to commute/relocate:

- London NW6 2QT: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have Builders Merchant experience?
- Do you have a strong knowledge on building materials?
- Do you have strong customer service skills?

**Experience**:

- Customer service: 2 years (required)

Work Location: In person

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