Mortgage Arrears Specialist

21 hours ago

Skipton, United Kingdom Pepper UK Full time

**Are you a skilled Mortgage Arrears Specialist looking to rise to a new challenge?**

Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for Mortgage Arrears Specialists to join our dynamic and growing team in **Skipton**.

You will be working within an established team that is a vital part of Pepper's operations and will receive ample support so that you can be successful in your role.

There may be shift patterns for this role, meaning that following a training period, you could be working from either 9:00 - 17:30, or 11:30 - 20:00.

**As a Mortgage Arrears Specialist, your key responsibilities will include**:

- delivering accurate and timely processing of mortgage administration activities.
- regularly communicating with customers who are experiencing payment difficulties.
- discussing and negotiating arrears workout options, e.g., arrangements, capitalisation, loan workouts, shortfall sales, etc.
- monitoring agreed workout strategies to ensure they are complied with, and taking further action in accordance with the Special Servicing Manual where appropriate.
- analysing problems, thinking creatively, and making effective decisions in an appropriate timescale.

**Benefits**:

- Benchmarked starting salary of £30,000 per annum
- Hybrid role
- Private medical insurance
- Salary Sacrifice Pension matched up to 8%
- 25 days holiday plus bank holidays
- EAP
- Enhanced maternity and paternity
- Wellbeing days
- Volunteering days
- Eye care
- Payroll giving
- Reward and Recognition program
- Discounted RAC vehicle breakdown
- Life Assurance

**Essential Skills**:

- Prior exposure to operational loans in a mortgage context
- The ability to effectively relate to the customer and communicate pertinent
information in a cohesive and relevant manner
- Collections experience
- Excellent organisation skills
- Strong English verbal and written communication skills
- Great attention to detail
- Consistently show accuracy in your work, as well as being well organised and reliable
- A good understanding of regulatory requirements and the impact these
have on the business

**About Company** We currently operate in nine jurisdictions across the UK, Europe, and Asia Pacific, and have over US$50 billion in assets under management. We employ more than 1,100 people to look after 65 clients and 1,000,000 end-users - and we're growing fast. Throughheavy investment in tech-enablement and data and analytics, we are driving operational efficiency, empowering clients, and expanding our remit all over the world.

Working across commercial and residential real estate, personal and SME loans, credit cards, asset finance, and point of sale, our advanced credit intelligence platform enables us to arrive at the best solutions for our clients and their customers, and alwayspushes for the right outcome, whatever financial journey they're on.

As an employee of the Pepper Advantage community, you'll be part of a unique global-scale data network, giving you access to all the latest market trends and opportunities. You have to be in it to get the full Advantage

  • Mortgage Arrears Specialist

    3 days ago

    Skipton, United Kingdom Pepper Advantage Full time

    **Are you a skilled Mortgage Arrears Specialist looking to rise to a new challenge?** Pepper UK is one of the leading specialist loan servicing companies in the UK and we are currently looking for a Mortgage Arrears Specialist with proven experience in customer service and mortgage administration. If you are open to a new opportunity and would like to...

  • Arrears Specialist

    1 week ago

    Skipton, United Kingdom Pepper Advantage Full time

    Are you a skilled Arrears Specialist looking to rise to a new challenge?Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for Arrears Specialists to join our dynamic and growing team in both our Skipton, North Yorkshire office.We are looking for candidates with outstanding customer service skills to...

  • Arrears Specialist

    1 week ago

    Skipton, United Kingdom Pepper Advantage Full time

    Are you a skilled Arrears Specialist looking to rise to a new challenge?Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for Arrears Specialists to join our dynamic and growing team in both our Skipton, North Yorkshire office.We are looking for candidates with outstanding customer service skills to...

  • Mortgage Arrears Specialist – Hybrid Role

    2 weeks ago

    Skipton, United Kingdom Pepper Advantage Full time

    A leading loan servicing company in Skipton is seeking an experienced Arrears Specialist to join their team. This hybrid role involves processing mortgage administration, negotiating workout options, and assisting customers facing payment difficulties. Candidates should possess strong communication and customer service skills, along with a background in...

  • Arrears and Litigation Specialist

    2 weeks ago

    Skipton, United Kingdom Stellar Select Limited Full time

    Overview Job Title: Arrears and Litigation Specialist Location: Skipton Hybrid 3 days WFH Salary: Up to £33,000 Benefits 25 days holiday plus public holidays Private medical insurance Salary Sacrifice Pension matched up to 8% Season Ticket Loans Cycle to Work Scheme Employee Assistance Programme (EAP) Enhanced Maternity and Paternity Wellbeing Days...

  • Arrears Specialist

    1 week ago

    Skipton, North Yorkshire, United Kingdom Pepper Advantage Full time

    Are you a skilled Arrears Specialist looking to rise to a new challenge? Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for Arrears Specialists to join our dynamic and growing team in both our Skipton, North Yorkshire office. We are looking for candidates with outstanding customer service skills to...

  • Arrears Specialist

    1 week ago

    Skipton, North Yorkshire, United Kingdom Pepper Advantage Full time

    Are you a skilled Arrears Specialist looking to rise to a new challenge? Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for Arrears Specialists to join our dynamic and growing team in both our Skipton, North Yorkshire office. We are looking for candidates with outstanding customer service skills to...

  • Arrears & Litigation Manager

    21 hours ago

    Skipton, United Kingdom Pepper UK Full time

    Are you a skilled **Arrears & Litigation Manager** with experience in mortgage servicing looking to rise to a new challenge? Pepper Advantage is one of the leading specialist loan servicing companies in the UK and we are currently looking for an Arrears and Litigation Manager with proven experience in arrears and litigation processes to join our dynamic...

  • Customer Adviser

    24 hours ago

    Skipton, United Kingdom Skipton Building Society Full time

    Hours: 35 hours per week, working shifts based on the department opening hours of 8am-6pm Mon-Thurs, 8.30-5.30 Friday and Saturday 9am-12pm on rotation (once a month). This role requires full time head office working for the training period of up to 6 months, hybrid working can be considered dependent on competence and business...

  • Mortgage Servicing Consultant

    1 week ago

    Skipton, United Kingdom CHL Mortgages Full time

    **Description**: Reporting into the Mortgage Operations Team Leader within the Oversight team, you will be responsible for the completion of oversight across the full mortgage life cycle. We're looking for a self-motivated, pro-active individual who can balance a demanding workload and thrive as part of a busy team. If excellent customer outcomes is...