Arrears Specialist
2 days ago
Are you a skilled Arrears Specialist looking to rise to a new challenge? Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for Arrears Specialists to join our dynamic and growing team in both our Skipton, North Yorkshire office. We are looking for candidates with outstanding customer service skills to deal with the servicing of mortgages throughout the complete cycle, delivering workout solutions to customers experiencing payment difficulties, and managing the delivery of the litigation process via liaison with the appointed solicitors. This is a hybrid role, with the expectation of 3 days per week office attendance following a period of office based training. The initial training program will take place over two locations (Cheadle, Skipton or Uxbridge) and will require 2 - 4 weeks attendance. Following this, all training will take place at our Skipton office. As an Arrears Specialist, your key responsibilities will include: Delivering accurate and timely processing of mortgage administration activities Regular communication with customers who are experiencing payment difficulties Discussing and negotiating arrears workout options, e.g. arrangements, capitalisation, loan workouts, shortfall sales, etc. Monitoring agreed workout strategies to ensure they are complied with, and taking further action in accordance with the Special Servicing Manual where appropriate Analysing problems, thinking creatively, and making effective decisions in an appropriate timescale Essential Skills: Recent experience in a Collections role Experience in dealing with customers experiencing financial difficulties Prior exposure to operational loans, preferably in a mortgage context The ability to offer outstanding customer service The ability to effectively relate to the customer and communicate pertinent information in a cohesive and relevant manner Experience within the Financial Services Industry Excellent organisation skills Strong English verbal and written communication skills Great attention to detail An understanding of Consumer Duty A good understanding of regulatory requirements and the impact these have on the business Benefits: Benchmarked salary of £33,000 per annum Hybrid working Private medical insurance Salary Sacrifice Pension matched up to 8%25 days holiday per year + bank holidays EAP Enhanced maternity and paternity Wellbeing and Volunteering days Eye care contribution Life Assurance About Pepper Advantage The UK arm of Pepper Advantage was established in 2013, and today we’re one of the most successful and dynamic loan-servicing businesses throughout the four home nations. With offices in London and the North of England, Pepper Advantage UK employs over 360 people and has approximately US$25 billion in assets under management. Key sectors include commercial and residential mortgages, including prime, near-prime and non-conforming, and SME loans.
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Arrears Specialist
2 days ago
Skipton, North Yorkshire, United Kingdom Pepper Advantage Full timeAre you a skilled Arrears Specialist looking to rise to a new challenge? Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for Arrears Specialists to join our dynamic and growing team in both our Skipton, North Yorkshire office. We are looking for candidates with outstanding customer service skills to...
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Arrears Specialist
2 days ago
Skipton, United Kingdom Pepper Advantage Full timeAre you a skilled Arrears Specialist looking to rise to a new challenge?Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for Arrears Specialists to join our dynamic and growing team in both our Skipton, North Yorkshire office.We are looking for candidates with outstanding customer service skills to...
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Arrears Specialist
2 days ago
Skipton, United Kingdom Pepper Advantage Full timeAre you a skilled Arrears Specialist looking to rise to a new challenge?Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for Arrears Specialists to join our dynamic and growing team in both our Skipton, North Yorkshire office.We are looking for candidates with outstanding customer service skills to...
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Arrears and Litigation Specialist
6 days ago
Skipton, United Kingdom Stellar Select Limited Full timeOverview Job Title: Arrears and Litigation Specialist Location: Skipton Hybrid 3 days WFH Salary: Up to £33,000 Benefits 25 days holiday plus public holidays Private medical insurance Salary Sacrifice Pension matched up to 8% Season Ticket Loans Cycle to Work Scheme Employee Assistance Programme (EAP) Enhanced Maternity and Paternity Wellbeing Days...
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Arrears & Litigation Senior Specialist
1 week ago
Skipton, United Kingdom Pepper UK Full timeAre you a skilled **Arrears & Litigation Senior Specialist** looking to rise to a new challenge? Pepper UK is one of the leading specialist loan servicing companies in the UK and we are currently looking for a Arrears & Litigation Senior Specialist with proven experience in customer service, mortgage administration, and delivery of workout solutionsto...
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Mortgage Arrears Specialist – Hybrid Role
3 days ago
Skipton, United Kingdom Pepper Advantage Full timeA leading loan servicing company in Skipton is seeking an experienced Arrears Specialist to join their team. This hybrid role involves processing mortgage administration, negotiating workout options, and assisting customers facing payment difficulties. Candidates should possess strong communication and customer service skills, along with a background in...
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Litigation Specialist
2 days ago
Skipton, North Yorkshire, United Kingdom Pepper Advantage Full timeAre you a skilled Arrears Specialist looking to rise to a new challenge? Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for Arrears Specialists to join our dynamic and growing team in both our Skipton, North Yorkshire office. We are looking for candidates with outstanding customer service...
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Commercial Loan Servicing Specialist
4 days ago
Skipton, United Kingdom Stellar Select Limited Full timeOverviewJob Title: Commercial Loan Servicing SpecialistLocation: Skipton Hybrid 3 days WFHSalary: Up to £40,000Benefits:25 days holiday plus public holidaysPrivate medical insuranceSalary Sacrifice Pension matched up to 8%Season Ticket LoansCycle to Work SchemeEmployee Assistance Programme (EAP)Enhanced Maternity and PaternityWellbeing DaysVolunteering...
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Mortgage Servicing Consultant
11 hours ago
Skipton, United Kingdom CHL Mortgages Full time**Description**: Reporting into the Mortgage Operations Team Leader within the Oversight team, you will be responsible for the completion of oversight across the full mortgage life cycle. We're looking for a self-motivated, pro-active individual who can balance a demanding workload and thrive as part of a busy team. If excellent customer outcomes is...
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Mortgage Servicing Consultant
11 hours ago
Skipton, United Kingdom CHL Mortgages Full time**Description**: Reporting into the Mortgage Operations Team Leader within the Oversight team, you will be responsible for the completion of oversight across the full mortgage life cycle. We're looking for a self-motivated, pro-active individual who can balance a demanding workload and thrive as part of a busy team. If excellent customer outcomes is...
