Mortgage Arrears Specialist

3 days ago

Skipton, United Kingdom Pepper Advantage Full time

**Are you a skilled Mortgage Arrears Specialist looking to rise to a new challenge?**

Pepper UK is one of the leading specialist loan servicing companies in the UK and we are currently looking for a Mortgage Arrears Specialist with proven experience in customer service and mortgage administration.

If you are open to a new opportunity and would like to chance to work within an organisation which can offer competitive benefits and career progression, then this is the role for you.

We are currently recruiting for a Mortgage Arrears Specialist to join our dynamic and growing team in **Skipton, North Yorkshire**.

We are looking for a highly motivated professional with experience in managing residential mortgage and loan portfolios in a highly customer-focused environment within the financial services sector.

Your role will involve end-to-end servicing of the mortgage throughout the complete cycle, as well as to deliver workout solutions to customers experiencing payment difficulties, and to manage the delivery of the litigation process via liaison with the appointed solicitors.

You will be working within an established team that is a vital part of Pepper's operations and will receive ample support so that you can be successful in your role. There may be shift patterns for this role, meaning that following a training period, you may be working from either 9:00 - 17:30, or 11:30 - 20:00.

**As a Mortgage Arrears Specialist, your Key Responsibilities will include**:

- Delivering accurate and timely processing of mortgage administration activities and other various daily tasks
- Regular communication with customers who are experiencing payment difficulties
- Discussing and negotiating arrears workout options, e.g. arrangements, capitalisation, loan workouts, shortfall sales etc.
- Monitoring agreed workout strategies to ensure they are complied with and taking further action in accordance with the Special Servicing Manual where appropriate
- Analysing problems, thinking creatively, and making effective decisions in an appropriate timescale

**Benefits**:

- Benchmarked Starting Salary of £30,000 per annum
- Private medical insurance
- Salary Sacrifice Pension matched up to 8%
- 25 days holiday plus blank holidays
- Cycle to Work Scheme
- Discounts in local shops
- EAP
- Enhanced maternity and paternity
- Wellbeing days
- Volunteering days
- Eye care
- Payroll giving
- Reward & Recognition Program
- Discounted RAC Vehicle Breakdown
- Life Assurance

**Additional Information**:
Join an amazing working environment with opportunities for career development and training. In addition to our culture and amazing people, we offer competitive employee benefits.

**Essential Skills**:
Mortgage and Collections experience is highly desired.

**Desired Skills**:
In addition, you must be able to:

- Demonstrate a thirst for learning and personal growth
- Contribute to the creation of a climate in which people want to do their best
- Seek opportunities for collaborating and sharing best practice to maximise the commercial potential
- Demonstrate leadership ability, team management, and interpersonal skills
- Showcase excellent organisation skills
- Demonstrate the ability to form productive relationships at all levels
- Demonstrate strong English verbal and written communication skills
- Consistently show accuracy in your work, as well as being well organised and reliable

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