Assistant Investigations and Complaints Officer

Positions - 1 Band / Grade - B2 Salary - £34,980 - £39,396 Contract Type - Fixed Term Contract Length - 2 years Working Pattern - Full Time Location - Hybrid (on-site and remote) Leave entitlement - Starting at 30 days per annum, pro-rata Closing Date 20th January 2025 at 23:55 Interview Date(s) - TBC - aim is 14-15 January 2024. - Opens in a new window **Assistant Investigations and Complaints Officer**: **House of Commons** The House of Commons is a unique and exciting place to work right at the heart of the UK's thriving democratic system. Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community. **Staff Benefits** In addition to your salary, we offer an attractive range of benefits including: - 30 days’ annual leave (increasing to 35 days after first full leave year). - Civil Service pension with an average employer contribution of 27%. - Access to training and development. - Flexible working. - Interest free season ticket loan and bicycle loan. **Introduction** The Parliamentary Commissioner for Standards, Daniel Greenberg CB, is an independent officer of the House of Commons, serving a non-renewable five-year term. The Office of the Parliamentary Commissioner for Standards is part of the Chamber and Participation Team and plays a vital role in upholding parliamentary standards. This includes overseeing the operation of the MPs’ Code of Conduct, investigating alleged breaches, and managing cases related to bullying, harassment, and sexual misconduct under the Independent Complaints and Grievance Scheme (ICGS). We are seeking an additional member of staff to provide essential support to the Office’s processes and assist with the Commissioner’s engagement work. Joining a small and supportive team, this role offers an opportunity to contribute to the integrity of parliamentary standards. **The Role** This role provides key support to a team of operational investigations managers, handles correspondence with internal and external stakeholders, and assists with the Commissioner’s outreach and engagement programmes. Some of the responsibilities for this role include: - Providing administrative support for investigations, including proofreading reports, compiling evidence bundles, transcribing interviews, and redacting documents in line with procedures. - Assisting with the Commissioner’s outreach programme, including planning and evaluating the "Principles in Practice" sessions. - Managing general administrative tasks, such as drafting minutes, maintaining records, and preparing statistics. - Handling correspondence with the Commissioner’s Office, including responding to enquiries, managing complaints, and assessing cases against the Procedural Protocol. **Skills and Experience** To succeed in this role, you will demonstrate: - Outstanding attention to detail and accuracy. - Excellent written and verbal communication skills to relay information clearly and concisely to diverse audiences. - Experience in organising workshops, conferences, or similar events. - Strong organisational skills, with the ability to prioritise tasks in a fast-paced environment. - Political sensitivity and independent judgement, with the ability to handle confidential and sensitive information appropriately. **Next Steps and Additional Information** - **Application Form**: More information on the role and the full criteria can be found in the Job Description. Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances. **#LI-Hybrid