Complaints Investigator
3 weeks ago
Large Housing Association requires a Complaints Investigator to analyse and resolve complaints in a fair and impartial manner. With a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, you will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation.You will be expected to provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer.Experience of responding to Stage 1 complaints is vital and experience of handling Stage 2 would be beneficial. Based in Hammersmith - hybrid working with Wednesday and Thursday in the office.You will demonstrate a personal commitment and responsibility for providing a highly resolution-based service, aiming to resolve complaints at the first stage.You will acknowledge and resolve complaints by project managing high quality responses.You will take ownership of a complaint from start to closure, ensuring that the customer is regularly kept informed of progress.Ensure complaints are responded to in a timely and customer friendly way considering the needs of the individual residents.Solve complex open and ongoing complaints.Prepare comprehensive papers for stage 2 reviews using a pro-...
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Complaints Investigator
3 weeks ago
London, United Kingdom TRI Consulting Ltd Full timeLarge Housing Association requires a Complaints Investigator to analyse and resolve complaints in a fair and impartial manner. With a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, you will be required to take case ownership and conduct a comprehensive investigation using all available information and...
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Complaints Investigators
2 weeks ago
London, United Kingdom Phoenix Community Housing Full time**Job Description**: We have an exciting opportunity for two complaints investigators to join our new Complaints Investigation Team, which will ensure that all complaints are dealt with in a timely resident-focused manner. As a Complaints Investigator you will be responsible for investigating complaints and liaising with teams across the business to resolve...
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Complaints Investigator
3 days ago
London, United Kingdom A2Dominion Housing Group Ltd. Full time**Complaints Investigator** **Location: Ealing - Hybrid working** **Salary: £32,978-35,000** **Contract: 9-months FTC, Full time, 35 hours per week** **About us** We’re a UK housing association committed to a new vision - providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide...
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Service Complaints Investigator
2 weeks ago
London, United Kingdom Venn Group Full time**VENN **GROUP** **Service Complaints Investigator** **Duration: 3 months** **Location: Remote** **Clearance Required: Basic DBS/BPSS** A Central Government department is seeking a Service Complaints Investigator to investigate complaints about their service efficiently, effectively and fairly. **_ Key Responsibilities:_** - Investigate Stage 1 service...
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Complaints Investigator
3 days ago
Greater London, United Kingdom Goodman Masson Full timeJoin to apply for the Complaints Investigator role at Goodman MassonJoin to apply for the Complaints Investigator role at Goodman MassonGet AI-powered advice on this job and more exclusive features.This range is provided by Goodman Masson. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay...
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Patient Complaints Investigator
7 days ago
London, United Kingdom Imperial College Healthcare NHS Trust Full timeImperial College Healthcare Trust is one of the largest NHS Trusts in the UK with a budget of £920m and a workforce of 9,500 staff delivering clinical services across five major sites in North West London. The Trust is co-constituent of the Imperial College Academic Health Science Centre (AHSC). It has a worldwide reputation for its clinical, research and...
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Patient Complaint Investigator
3 days ago
London, United Kingdom Imperial College Healthcare NHS Trust Full timeImperial College Healthcare Trust is one of the largest NHS Trusts in the UK with a budget of £920m and a workforce of 9,500 staff delivering clinical services across five major sites in North West London. The Trust is co-constituent of the Imperial College Academic Health Science Centre (AHSC). It has a worldwide reputation for its clinical, research and...
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Complaints & Fraud Investigator
7 days ago
Greater London, United Kingdom Carmoola Full timeJoin the Revolution in Fintech Car Finance At Carmoola, we’re transforming the way people get on the road – making it faster, fairer, and entirely customer‑centric. We’ve started with car finance, reimagining it from the ground up with a seamless, digital experience that puts drivers in control. Since our launch, we’ve raised over £240m from...
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Complaints & Fraud Investigator
1 week ago
London, Greater London, United Kingdom Carmoola Full time £30,000 - £45,000 per yearJoin the Revolution in Fintech Car FinanceAt Carmoola, we're transforming the way people get on the road - making it faster, fairer, and entirely customer-centric. We've started with car finance, reimagining it from the ground up with a seamless, digital experience that puts drivers in control.Since our launch, we've raised over £240m from top-tier...
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Complaints & Fraud Investigator
2 weeks ago
London, Greater London, United Kingdom Carmoola Full time £30,000 - £45,000 per yearJoin the Revolution in Fintech Car FinanceAt Carmoola, we're transforming the way people get on the road - making it faster, fairer, and entirely customer-centric. We've started with car finance, reimagining it from the ground up with a seamless, digital experience that puts drivers in control.Since our launch, we've raised over £240m from top-tier...
