Customer Service/ Transport Co-ordinator

2 days ago

Aylesbury, United Kingdom Kingspan Water and Energy Full time

**About the Role**: We are seeking a proactive and detail-oriented **Customer Service/Transport Coordinator** to join our team in Aston Clinton. Reporting to the **Transport Manager**, you will play a key role in supporting our transport operations and ensuring an excellent post-order customer experience. You will also help drive efficiency and cost reduction across transport logistics. This role requires strong organizational skills, problem-solving abilities, and a keen eye for detail. You will be responsible for monitoring transport costs, optimizing deliveries, and liaising with various teams to ensure seamless operations. **Key Responsibilities**: - Make outgoing calls to confirm delivery details and respond to incoming queries. - Process and update sales orders for UK and international customers. - Maintain transport logs, update Proof of Delivery (POD) records, and optimize delivery schedules. - Work closely with Sales, Production, and Quality departments to ensure products are ready for dispatch. - Assist in managing transport costs, including driver wages, fuel expenses, and third-party hauliers. - Prepare and manage dispatch paperwork, delivery notes, commercial invoices, and reports on transport performance. - Contribute to developing a "right-first-time" culture to enhance efficiency and customer satisfaction. **What We're Looking For**: - Previous experience in a similar customer service or transport/logistics role. - Excellent communication skills and attention to detail. - A team player with the ability to multitask and work under pressure. - A proactive and self-motivated approach to work. - Full UK Driving License is essential. **Why Join Us?**: - ** Career Growth**: Access to career development programs and internal job opportunities for personal and professional advancement. - ** Mentorship**: Receive support and guidance to help you progress in your career. - ** Team Culture**: Be part of a collaborative, supportive, and inclusive team environment. - ** Health & Wellness Benefits**: Discounted gym memberships, eye tests, and access to virtual health services. - ** Financial Security**: Attractive pension plans and life assurance up to four times your salary. - ** Employee Perks**: Employee discounts, Cycle to Work Scheme, referral bonuses, and more. - ** Work life balance**: Hours 9am -5pm Monday to Friday **Join Us**:

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