Booking Co-ordinator
5 days ago
An opportunity has arisen to join our Surgical and Critical Care, Patient Access, Out Patient Department at Stoke Mandeville Hospital as a Booking Coordinator within Ophthalmology.
The post will suit a well organised, hard working, efficient and enthusiastic person, who will be responsible for the running of the appointment booking system, reception duties, answering telephone enquiries and liaising with clinical staff at all levels. There will be other administrative duties related to the service.
Customer service experience is essential. Previous experience of working within in a high demand, team based environment is required. Ability to work within strict time deadlines, whilst retaining accuracy and attention to detail is required. Experience of working within the NHS, and knowledge of electronic appointment systems, i.e. Careflow, is desirable.
- To work in support of a specialty or group of specialties, as part of a team co-ordinating the patient journey from referral through to discharge.
- To provide an excellent service to patients, their relatives and carers.
- To provide a comprehensive administration, booking and appointment service for outpatients and ensure compliance with waiting time targets.
- To work as part of a Patient Administration Service and provide cross-cover for other staff across the Service to ensure a consistent and effective administration service is maintained at all times.
Listen to why colleagues think we are a great place to work
What does Buckinghamshire Healthcare NHS Trust offer you?
- As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
- We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.
- We provide a range of health and wellbeing services to promote a healthy, happy workforce.
Why work for us?
- We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
- As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
- Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.
What do we stand for?
- Our vision is to provide outstanding care, support healthy communities and be a great place to work.
- Our mission is to provide personal and compassionate care every time.
- Our CARE values are collaborate, aspire, respect and enable
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.
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