Insurance Accounts Administrator Apprentice

**Insurance Accounts Administrator Apprentice**:

- ** Earn while you learn** - Gain a recognised insurance qualification (Cert CII) with 20% protected study time and full support.
- ** Real career prospects** - Fixed-term contract with a clear path to a permanent role and long-term career opportunities.
- ** Hybrid working** - the option to work from the comfort of your own home up to 3 days per week once you’re up to speed.

**Working hours**: 35 hours per week, Monday - Friday 9am-5pm.

**Entry requirements**: To be eligible, you’ll need to have (or be predicted) at least four GCSEs at grade 4/C or above, including English and Maths.

**About the scheme**:
You’ll join our National Intermediary Services (NIS) team - a dynamic and growing part of the business that helps NFU Mutual meet more of our customers’ insurance needs by accessing products through carefully selected external insurers. We step in when a customer’s insurance needs fall outside of NFU Mutual’s usual appetite - ensuring they stay protected and stay with us.

This apprenticeship opportunity sits within our Account Administrator role, giving you the chance to earn, learn, and build a meaningful career in insurance - all while being part of a supportive and fast-growing team.

As part of the scheme, you’ll gain a recognised insurance qualification (Cert CII) and complete a structured development programme designed to set you up for success. You’ll have 20% protected study time built into your week, plus plenty of support from your manager, mentor, and a dedicated programme lead to guide you from day one through to your end point assessment.

What makes this scheme different is that your progression is shaped around you. As your skills grow, we’ll work with you to tailor your development - exploring areas of the role you enjoy most, while also supporting the needs of the wider team. Whether you’re interested in more technical work, systems, or direct customer interaction, we’ll help you carve out a path that makes the most of your strengths.

You’ll be joining on a fixed-term contract for the duration of the apprenticeship, but providing you complete the programme and meet expectations, you’ll move into a permanent role within the team. There’s also a completion bonus to recognise all your hard work once you finish.

**What you can expect**:
As your confidence grows, you’ll start to get involved in more technical and varied work - including handling cases, issuing policies, supporting our broking and binding teams, and liaising with our agency network. You’ll also have the chance to support project work and other ad hoc tasks, giving you exposure to new areas as the team continues to evolve.

We offer hybrid working, with the option to work from home up to two days a week once you’re fully up to speed. During your initial training, you’ll spend more time in the office to help you settle in. You’ll be joining a close-knit, friendly team who really look out for one another - many of whom started in the same way.

**Application process**

Please note this role is not eligible for visa sponsorship as it does not fulfil the criteria set by the Home Office.

**About you**:
We’re not expecting you to have loads of experience - that’s what the apprenticeship is here for - but we are looking for people who are organised, proactive, and ready to make the most of the opportunity. You’ll need to balance your day-to-day responsibilities with your apprenticeship work, so being able to manage your time, stay motivated, and keep things on track will be key. A positive attitude, a willingness to learn, and the ability to work well with others will take you a long way in our team. If you enjoy solving problems, helping people, and being part of a supportive team that’s always learning and improving, you’ll fit right in.

To be eligible, you’ll need to have (or be predicted) at least four GCSEs at grade 4/C or above, including English and Maths.

Here are a few of the key qualities that will help you thrive in the role:

- **
Organisation and time management**- You’ll need to juggle admin tasks, casework, and study time, so staying on top of deadlines and managing your workload is important.
- ** Problem solving** - Things don’t always go to plan in insurance, so being able to think things through and spot solutions will help you support customers and colleagues.
- ** Teamwork**- We’re a close-knit team who support each other every day, so being a reliable and collaborative team player really matters.
- ** Customer focus** - Even though you’re not always speaking directly to customers, everything we do is about making sure they’re protected and looked after.
- ** Resilience and initiative**- You’ll face challenges, but with the right mindset, support, and a bit of initiative, you’ll keep learning and growing throughout your apprenticeship.
- At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the cre