Commercial Insurance Account Handler

Fantastic opportunity to join a dynamic and expanding Corporate Sales team
Apply your technical expertise across a diverse portfolio of insurance products
Hybrid role - 2 days per week at our Tiddington Head Office, Stratford-Upon-Avon About the role: For customers who need solutions beyond our existing products, our in-house Wholesale Broking and Outplacement Services are vital – enabling Agents across our UK-wide Agency Network to access to the wider insurance market. As a Commercial Account handler within our Wholesale Broking and Outplacement Services, you’ll be part of a growing Corporate Sales team where you’ll play a pivotal role in managing new business enquiries that drive our growth into specialist sectors across a broad range of commercial risks. These enquiries span everything from Property and Casualty to niche areas such as Marine Cargo, Freight Liability and Professional Indemnity. You’ll engage with Agents across our Agency Network to understand customer needs, prepare and refine risk presentations, and negotiate with providers to secure optimal cover. You’ll also ensure policy accuracy, oversee mid-term adjustments, and support claims administration where needed. Building strong relationships is central to our success, and you’ll play a key role in maintaining our outstanding retention rates and commitment to quality. This role is based in our Tiddington Head Office, just outside Stratford-Upon-Avon. However, we understand how important a positive work-life balance is, so to help you give your best, we offer great facilities when you want to be in an office environment and support to work up to 60% of your hours from home. This role falls under Insurance Distribution Directive requirements, and as a result, role holders will be required to demonstrate ongoing Continuous Professional Development in role, along with undergoing regular re-screening to show that they are of “Good Repute”. Internally, this role is known as National Intermediary Services (NIS) Commercial Account Handler. About you: You’re an experienced Commercial Account Handler with a strong grasp of core commercial insurance products. Confident in managing a varied workload, you excel in new business environments and support customers across product lines such as Property, Casualty and Contractor All Risk. Additional knowledge in Group Personal Accident, Travel, Marine Cargo or Freight Liability would be a real advantage. The ability to assess complex or unusual risks, understand technical details, and develop tailored solutions
A passion for exploring non-standard insurance areas, including Marine Cargo, liability, financial risk, or specialty lines
Progress towards industry qualifications is welcome, and we’ll support your ongoing development through structured learning and continuous professional development.

So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Annual bonus (up to 10% of salary)
~ Contributory pension scheme, up to 20%, including your 8% contribution
~25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
~ A Family Friendly policy that helps you balance your work and family responsibilities
~ Access to savings at High Street brands, travel and supermarkets
~£20 contribution to a monthly gym membership – subject to T&Cs
~ Health and wellbeing plan - cashback for dentist, opticians, physio and more
~ Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
~ Employee Volunteering - volunteer in the community for one day each year
~ Unlimited access to Refer a Friend £500 bonus scheme
~ Life Assurance cover of 4 x salary
~ Employee discounts of 15% on a range of NFU Mutual insurance policies.
~ Salary sacrifice employee car scheme - subject to eligibility


We’re one of the UK’s leading general insurance and financial services companies. We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.