Customer Services Team Manager

2 weeks ago


Dartford, United Kingdom Insight Select Ltd Full time

**Customer Services Team Manager**
**£30,000 - £40,000**
**Dartford, Kent**
My client, a fantastic business based in Dartford, are currently recruiting for a Customer Services Team Manager to join and lead a team on a permanent basis.
**Duties**:

- Leading and developing a strong team of customer service advisors
- Ensure team is fully trained on products, with regular updates
- Query escalation management
- Allocation of work to team members, managing the teams workload
- Conducting appraisals and performance management
Required Experience
- 5+ years of leading and supporting a customer services team
- Excellent leadership and development skills
- Self-motivated and proactive approach
- Able to manage people through various changes
- Strong communication skills across various levels of the business



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