Customer Service Manager

24 hours ago

Dartford, Kent, United Kingdom Atlas Recruitment Group Ltd Full time

Customer Services Manager
– £45k, permanent position, hybrid working (3 days in the office & 2 days at home). Location, Dartford, Kent.

Responsibilities:

  • Lead, manage and develop the Customer Services and Fleet teams (currently 6 people)
  • Agree and monitor performance targets, team & individual, to provide a high level of customer service.
  • Ensure team is balanced to reflect and support UK sales requirements.
  • Arrange staff training.
  • Consistently aim to improve and develop (or suggest introduction of) key Customer Services systems to improve efficiency, manage performance and offer better service.
  • Liaise closely with external Sales Teams / Managers in order to provide best possible customer support.
  • Agree service levels.
  • Determine how team structure should support sales teams.
  • Liaise closely with other internal departments including
  • Operations; to improve processes, aid stock management & co-ordinate backorders.
  • Marketing; for product launches / updates and campaign briefing.
  • Engineering; for technical queries and training.
  • Finance; to resolve invoice queries and manage customers.
  • Assist the Quality Manager in resolving customer complaints and rolling out any remedial action.
  • Act as a Customer Services Executive, as required, in busy periods.
  • Manage and support the delivery of larger fleet contracts by being the main Head Office point of contact post-sale.
  • Communicate and co-ordinate with the customer, third parties

Required experience:

  • Customer service management experience.

My client is a large and rapidly expanding Engineering company looking for a Customer Services Manager.

If you are interested in the role, please 'APPLY' and submit your CV for immediate consideration.

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