Customer Support

1 week ago

Dartford, Kent, United Kingdom Hedin Automotive London Ltd Full time £25,000 - £30,000 per year

About Hedin Automotive
Hedin Automotive stands as a premier partner of the prestigious Mercedes-Benz brand, with a strong presence across strategic locations including Brooklands, Croydon, West Bromley, and Dartford. Our mission is to deliver excellent automotive services for Mercedes-Benz and Hedin Automotive brands.

Mercedes-Benz of
Dartford
is thrilled to announce an exciting opportunity for a dedicated
Service Host
.

Role Overview
As a
Service Host
at
Mercedes-Benz of Dartford
, you'll play a pivotal role in delivering exceptional customer service. Ensuring our customers feel welcomed and valued, you will enhance the customer experience through efficient front-of-house coordination and support the service department's operational success.

Main Responsibilities

  • Offer a warm welcome and assist customers upon their arrival
  • Coordinate customer appointments and schedule service bookings in person and over the phone
  • Handle customer inquiries promptly and professionally
  • Loan car damage checks including the prompt processing of customer hire contracts
  • Handle recovery agents and process through to service advisors
  • Liaise with service team members to ensure seamless customer interactions
  • Maintain an inviting customer reception area at all times
  • Utilise the Pinewood CRM and Mercedes systems for efficient operation support (training provided)
  • Build and maintain relationships with customers, enhancing their loyalty to the Mercedes-Benz brand
  • Creating an outstanding service environment that reflects the luxury and prestige of the Mercedes-Benz brand

*You will thrive in this role if you possess……*

  • Enthusiasm and a passion for engaging with customers to deliver an outstanding customer experience
  • Professionalism and attention to detail in all customer interactions
  • Proactive and positive attitude to initiating engagement with customers and wider colleagues
  • Problem-solving mindset and logical approach
  • Clear and confident communication style
  • A commitment to upholding the Mercedes-Benz standards and their reputation for excellence
  • Proficiency in using IT systems with the capacity to quickly master new technologies
  • Capability to stay organised and calm under pressure, managing tasks diligently
  • Ability to collaborate as part of a team
  • Full UK Drivers Licence (desirable)

Summary Of Role

  • Location: Mercedes-Benz and smart – Dartford, DA1 5FD
  • Working Hours: 45 hours per week
  • Schedule: Monday to Friday, 8:00am to 6:00pm, with occasional Saturdays on a rota basis OR Tuesday to Friday 8:00am to 6:00pm and Saturday 8:00am to 2:00pm
  • Salary: £28,571.4

Benefits Of Joining Mercedes-Benz

  • 25 days annual leave plus bank holidays
  • Exceptional discounts on Mercedes-Benz vehicles and accessories
  • Long service awards
  • Life insurance scheme
  • Preferential rates for vehicle service and maintenance for you and your family
  • Access to discount retail and hospitality clubs
  • Cycle to Work scheme
  • Enrolment in an employee pension plan
  • Access to opportunities for ongoing professional and personal development
  • An inclusive, supportive, and dynamic work environment

If you're passionate about delivering
outstanding customer service
and
building lasting brand loyalty
with a prestigious marque like
Mercedes-Benz
, we'd love to hear from you.

Hedin Automotive is an equal opportunity employer, committed to fairness, and conducts comprehensive checks including work authorisation, address verification, and criminal background checks. Act fast and submit your application to become a part of our dynamic team. Discover more about Hedin Automotive and the careers we offer by visiting our website

  • Customer Host

    2 weeks ago

    Dartford, Kent, United Kingdom White Stuff Full time £20,000 - £25,000 per year

    Please, note this role is a 4 hours FTC contract and weekend availability may be required.WHO WE AREWhite Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women's and men's clothing as well as beautiful accessories and homeware. Our original prints (all designed...

  • Customer Service Administrator

    1 week ago

    Dartford, Kent, United Kingdom Stanbridge Full time £22,000 - £29,000 per year

    Job Title:Customer Sales and Support ExecutiveLocation:DartfordSalary:£22,000 - £29,000 per annum pro-rata, DOEJob type: Permanent, Full-timeOffice Based Role. Monday to Friday. Full time hours 8.45am - 4.45pm.Stanbridge is a UK-based sluice room expert, specialising in sluice room equipment and design, helping hospitals, nursing homes and care homes to...

  • Customer Success Manager

    8 hours ago

    Dartford, Kent, United Kingdom Goaco Full time £60,000 - £80,000 per year

    Goaco is seeking a Customer Success Delivery Manager with proven experience in digital delivery and client partnership. This hybrid role brings together structured PMO discipline with customer success leadership to ensure clients receive a clear consistent and proactive experience.The successful candidate will act as the single point of contact for assigned...

  • Retail Customer Service

    3 days ago

    Dartford, Kent, United Kingdom Entain Full time £20,000 - £25,000 per year

    Company Description Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly,...

  • Customer Service Operator

    1 week ago

    Dartford, Kent, United Kingdom Rydon Full time £26,539 - £42,000 per year

    OverviewRydon's dynamic, supportive, fun and vibrant inbound Contact Centre is packed full of outgoing and friendly people. We're currently looking for a Customer Service Advisor to join our team. At Rydon we understand the need for workplace flexibility and many of our employees work flexibly in many different ways. You will be based in our office in...

  • Customs and Warehouse Coordinator

    1 week ago

    Dartford, Kent, United Kingdom CMA CGM Full time £25,000 - £40,000 per year

    CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to...

  • Christmas Customer Assistant

    2 days ago

    Dartford, Kent, United Kingdom Marks and Spencer Full time £10,000 - £25,000 per year

    All the detailsWork PatternMonday 05:00-09:00Tuesday 05:00-09:00Thursday 05:00-09:00Friday 05:00-09:00Saturday 05:00-09:00Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.This job role involves working early mornings and this means we can't consider...

  • Customer Delivery Driver

    1 week ago

    Dartford, Kent, United Kingdom Asda Full time £20,000 - £25,000 per year

    Job TitleCustomer Delivery DriverLocationBexley HeathEmployment TypePart timeContract TypePermanentShift PatternWork Shift: AfternoonsHours per Week20Pay Rate£13.82CategoryRetail Hourly Colleagues, Sales StaffClosing Date10 December 2025About the RoleOur operation runs 24 hours per day, 7 days per week and with that brings a wide variety of shift patterns....

  • IT Support Technician

    2 weeks ago

    Dartford, Kent, United Kingdom Dormole Ltd Full time £25,000 - £40,000 per year

    Contractual hours40BasisFull timeRegionSouthJob category/typeITDate posted10/10/2025Job referenceREQ About Dormole Ltd - Dormole Limited is a privately owned company incorporated in 1974.The Company has grown through the development of a number of subsidiary companies which primarily specialise in the development and distribution of tools and associated...

  • Import Customer Service Coordinator

    1 week ago

    Dartford, Kent, United Kingdom CCT Worldwide Ltd Full time £28,000 - £34,000 per year

    Sea Freight Imports – Customer Service SpecialistRochester, Kent | £28,000 – £34,000 (DOE) | 8:00am – 5:00pmJoin a growing global logistics brand with big opportunities ahead.Ready to take your freight forwarding career to the next level?CCT Worldwide UK is a fast growing international freight forwarding and logistics provider. With over 40 years...