Customer Service Operative

7 days ago

Shepperton, United Kingdom Pinewood Studios Group Full time

Role summary

This role is a fixed term contract for 3 months.

This role exists to provide excellent front line telephone customer service to staff, tenants, productions and those making external enquiries.

Principle accountabilities
- Act as the first point of contact for incoming calls for Shepperton Studios, providing customers with an easy ‘one stop’ telephone point
- Welcome, support and deal with phone enquiries promptly and helpfully and direct them to the relevant team or individual
- Update the SBS with extension numbers
- Update the telephone return spreadsheet for Shepperton and for invoicing
- Update and maintain the Mitel/Super Directory
- Act as first point of contact for any Facility Services/ Operational issues and requests, logging all maintenance work orders & defects
- If professional or specialist advice is required, arrange to call back at a time convenient.
- If any follow-up action to an enquiry is needed, obtain the information and relay back to the client

Nature and Scope

The above accountabilities take up most of their time, which is usually spent manning the Studio’s phones and providing planning and administrative support to the Studio Management team. There is mínimal planning, and they usually operate day-to-day or task to task. There is some technical skill needed which can be trained on the job, but a customer service-focussed approach is essential for success. There is mínimal supervision from line management, but mínimal autonomy as most of the work is repetitive tasks where there is an established process to follow.

High performing employees may seek process improvement or cost efficiencies.

Skills and experienceEssential criteria
- GCSEs passes in Maths and English or equivalent
- Working knowledge of Microsoft Office suite
- Excellent customer service and communication skills
- Able to commute between Studios on an ad hoc basis
- May be required to work remotely in the event of a business continuity event.

Desirable criteria
- Customer service experience desirable but not essential

Other information
- Role location: Shepperton Studios
- Competitive starting salary and discretionary annual bonus of up to 7.5% of salary.
- 25 days’ holiday as standard with the option to buy 3 additional days, plus English public holidays.
- Pension scheme 5% employer contribution and 3% minimum employee contribution.
- Comprehensive private medical healthcare from Bupa, including cover for pre-existing conditions, dental and optical cover.
- Income Protection for yourself, up to 75% of salary.
- Life assurance of 4 x annual salary.
- £3.20 per day Pinewood canteen subsidy.
- Two days per year volunteering allowance for our local communities.
- Various other staff perks including but not limited to, gym and retail discounts, free film screenings and staff events.

Please let us know if you require any reasonable adjustments to be made to any stage of the recruitment process in your cover letter.

**Job Types**: Full-time, Temporary
Contract length: 3 months

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

Application deadline: 20/01/2025
Reference ID: 0549

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