Customer Service/customer Support Advisors

We have several part time positions available for Customer Support Advisors to join our York Head Office Customer Service Team on a permanent basis. Our offices are located at Northminster Business Park and these positions are available for hybrid working,splitting time between office and home on a weekly basis. We have both 16 hour and 20 hour per week contracts available.

**Main responsibilities of our Customer Support Advisors**:
You’ll be responsible for dealing with customer queries via;
- Social media
- Live web chats
- Over the phone

**Hours and Shifts of our Customer Support Advisors**:
You will need to be able to work flexibly 4/5 out of 7 days on a rota basis between the hours of 8am and 9pm Monday to Sunday. Weekend working is rotated around the team (about 1 in 3 weekends worked, unless that’s your preference) Overtime is regularlyavailable.

**Requirements to be one of our Customer Support Advisors**:

- Friendly, engaging and positive approach to customer service with a ‘can do’ attitude.
- Excellent English language skills, including spelling and grammar
- Strong written administration skills
- Ability to deal with customer complaints
- Experience responding to customers over social media
- Highly Organised
- Good attention to detail
- Patient Persona
- Excellent telephone manner
- Good IT skills
- Able to multi-task
- Able to work to targets
- Access to a computer at home and a good/reliable internet connection
- A quiet location at home where you can work undisturbed

**Pay & Benefits for our?Customer Support Advisors**:?

Pay: £9.65 per hour starting pay and a next steps training programme available to increase your rate of pay to £9.90 per hour once completed and signed off.
- Hybrid Working
- Generous Staff Discount?
- Free onsite parking at York Head Office
- Optional Overtime
- Holiday Entitlement (Increases with service)?
- Company Contribution Pension?
- Access to?RetailTRUST?(Wellbeing & Financial Support)
- Access to wider training and development opportunities through Pavers Academy

**About Us**

Pavers has been trading for over 50 years and is a highly profitable family owned-and-run retail business with a strong balance sheet, over 170 retail locations, and a rapidly expanding digital presence. We also own the Jones Bootmaker and Herring Shoesfootwear businesses, remain acquisitive, and employ over 1600 people. We were recently recognised by Best Companies as one of the UK’s Top 10 Retail Employers, are Carbon Neutral, have donated more than £1m to charity in the past 3 years, are currently applyingfor B Corp accreditation, and are imminently undertaking a significant expansion and modernisation of our Warehouse, Head Office, and Retail estates.

At Pavers we are passionate about providing comfort and happiness to our customers, and we make sure to employ people who are as passionate as we are. We always look for happy, confident, upbeat people, and we provide great jobs in a supportive family environmentfor them. We know that without our colleagues there is no business, and so the better we look after you, the better service you will provide our customers. We always try and do the right thing by our people and in 2021 were recognised at one of the Top 10Retailers in the country by Best Companies.

We strive for diversity of thinking across the business and believe strongly in supporting our local communities. In 2018 we donated over £2.2m to establish the Pavers Foundation, with the specific purpose of providing grants for causes important to allour colleagues in the areas of health, education, and community. In terms of the environment, we are constantly seeking to reduce our impact. Since 2021 we have been fully carbon neutral, and we also have one of the largest solar arrays in the North-East ofEngland on our warehouse generating clean energy. Because every year we give a percentage of our annual profits to our Foundation, our overarching aim is to be financially successful, but to achieve this in an environmentally and socially responsible manner.