Customer Support Advisor

1 week ago

Upper Poppleton, United Kingdom Pavers Full time

**Main responsibilities of our Customer Support Advisor**:
You’ll be responsible for dealing with customer queries via;
- Social media
- Live web chats
- Over the phone

**Hours and Working arrangements for our Customer Support Advisor**:
We have a 16 hour per week permanent contract and a 20 hour per week contract available. The department operates between 8am and 9pm Monday to Sunday. Monday to Friday shifts will be office based in York, evening and weekend shifts will be hybrid.

Weekend working is rotated around the team (about 1 in 3 weekends worked, unless that’s your preference) Overtime is regularly available.

**Requirements to be one of our Customer Support Advisor**:

- Friendly, engaging and positive approach to customer service with a ‘can do’ attitude.
- Excellent English language skills, including spelling and grammar
- Strong written administration skills
- Ability to deal with customer complaints
- Experience responding to customers over social media
- Highly Organised
- Good attention to detail
- Patient Persona
- Excellent telephone manner
- Good IT skills
- Able to multi-task
- Able to work to targets
- Access to a computer at home and a good/reliable internet connection
- A quiet location at home where you can work undisturbed

**Pay & Benefits for our Customer Support Advisors**:
Pay: £11.70 per hour starting pay and a PaSS training programme available to increase your rate of pay to £12.00 per hour once completed and signed off.
- Generous Staff Discount
- Free onsite parking at York Head Office
- Optional Overtime
- Holiday Entitlement (Increases with service)
- Company Contribution Pension
- Access to RetailTRUST (Wellbeing & Financial Support)
- Access to wider training and development opportunities through Pavers Academy

**About Us**

Pavers Shoes has been trading for 50 years and is a highly profitable and growing family business with a strong balance sheet and a turnover in the region of £150m. We also own the Jones Bootmaker and Herring Shoes footwear businesses, remain acquisitive, and employ over 1800 people. We were recently recognised as one of the Top 10 employers in Retail.

We look for confident, upbeat people and we provide great jobs in a supportive family environment for them. We know that without our colleagues there is no business, and so we always try and do the right thing by our people.

We strive for diversity of thinking across the business and believe strongly in supporting our local communities. In 2018 we donated over £2.2m to establish the Pavers Foundation, with the specific purpose of providing grants for causes important to our colleagues in the areas of health, education, and community. In terms of the environment, we are constantly seeking to reduce our impact. Since 2021 we have been fully carbon neutral, and we also have one of the largest solar arrays in the North-East of England on our warehouse, which generates clean energy. Due to our yearly donation of a percentage of our annual profits to our Foundation, our overarching aim is to be financially successful, but to achieve this in an environmentally and socially responsible manner.

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