Reservation Agent

“The world is yours with Meliá” Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family INNSiDE Newcastle A hotel with a great deal of personality in downtown Newcastle. One part history, one part avant-garde, a vibrant combination that is perfectly reflected in this unique urban hotel. Located on the city's historic quayside and with views of the River Tyne. A magnificent location and easy access, make it the ideal base for exploring everything that Newcastle has to offer. Reservations Agent Responsibilities will include, but are not limited to: - Be fully conversant with all systems and computer procedures related to Reservations. - Answer all telephone calls within three (3) rings and to deal with all calls in a friendly and professional manner and to company standards. - Prioritize any correspondence from the day before and from externa guests and clients, to ensure efficient Customer service. - To be aware of current and future availability on a daily basis, as well as any selling strategy proposed by Revenue with its restrictions. - Be up to date with all short and long term promotions available at the hotel - Be fully familiar with the hotel facilities and services and to promote these whenever possible - Respect any confidential information received regarding guests, staff and management, and ensure compliance with regulations at all times **What we are looking for?** - OPERA knowledge - Fluency in English_ _and_ _additional Spanish would be beneficial - Prior experience is a similar role Because belonging to the great Meliá family is being VIP - Holidays: 28 days’ holiday including 8 public holidays - Contributory pension scheme - Discounted dental and health cover with HSF - Great discounts with Melia Hotels Worldwide: (Friends & families discounts) - Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform - Awards and Recognition Programs: Join a culture of recognition and reward, with loyalty bonuses and referral incentives - High street discounts: with Perks at Work - Meals on duty, Payday Parties and Laundry At Meliá we are all VIP Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want. Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company. Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible. If you want to be “Very Inspiring People“, follow us on: INSTAGRAM - TIKTOK - LINKEDIN - INDEED - GLASSDOOR INDHOTEL