Passenger Service Agent

2 days ago

Newcastle upon Tyne, United Kingdom Launch Group Full time

The Launch Group are currently recruiting for Passenger Service Agents for Newcastle

**Job Types**: Full-time, Part-time

**Salary**: £9.67 per hour

To provide all necessary help and support to passengers as required by our customer airlines which may include check in, baggage processing, reservations and ticketing, boarding of flights, air-bridge operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.

Job Responsibilities
- The following responsibilities are associated with this job role:

- Assist passengers with self-service check-in kiosks
- Inspect and verify passenger documentation
- Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- Manage passenger baggage processing including handling and fee calculation if applicable
- Assist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
- Direct passengers through Customs, Immigration, and quarantine as required
- Make public address announcements as required
- Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
- Comply with all UK/Ireland/EU legislation as well as airport authority and carrier security requirements
- Operate computers and specialist equipment such as air-bridge, scanners and airline specific software
- Produce work-related documentation when required
- Maintain the highest standards of safety and security at all times
- Other duties as assigned
- Qualifications & Competencies
- In possession of at least three GCSE’s / O Level or Leaving Cert (and equivalent)
- Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
- Ability to speak and understand the English language
- Ability to travel to the airport at times where public transport is not available
- Excellent communication skills (written and verbal)
- Must be able and willing to type and learn airline specific computer systems
- Willingness to work in inclement weather if required
- Passionate about customer service
- Commitment to continuous improvement
- Self motivated and able to work independently
- Previous experience working in an aviation environment is desired
- Ability to speak additional languages is desired

**If you have any questions please call The Launch Group on 0191 261 8456**

**Job Types**: Full-time, Part-time, Fixed term contract

**Salary**: £9.67 per hour

**Benefits**:

- Company events
- Company pension
- Employee discount
- On-site parking
- Store discount

Ability to commute/relocate:

- Newcastle upon Tyne, NE13 8DJ: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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