Head Receptionist
4 days ago
**Package**: Based on experience including Tronc /Tips
Are you an experienced Reception Manager? Do you are passionate about providing an exceptional guest experience?
Banca di Romais looking for Reception Manager who will deliver a seamless guest experience from the second a guest steps through the door to join the Reception team for this astonishing new opening.
**What’s on offer for you?**
- Banca di Roma offers an excellent working environment in one of the most stunning parts of Scotland.
- Training and development opportunities with related courses.
- Staff Meal
- Staff room with coffee area and entertainment facilities.
- Pension scheme.
- Staff Discount
- Booked your Birthday off guarantee
- Employee of the month rewards
- Uniforms and internal laundry service
**The Ideal Reception Manager has to**:
- Inspire and develop the reception team and act as a role model to all new employees, by showing positive approach to team spirit through excellent team support and positive communication.
- Ensure the cycle of service is adopted and practiced at all times.
- Ensure that a proper development plan for every team member is in place to promote and maintain career grow.
- Coach, mentor and delegate the receptionist/hostess to build the team.
- Visit hotel concierges and maintain a strong relationship with each and liaise with business development to ensure there’s no overlap with the concierges.
- Be able to work in a fast pace restaurant and work under pressure managing challenging situation.
- Anticipate guest’s needs and provide a personalised, crafted experience.
- Attend all incoming calls in a professional and polite manner, constantly striving to provide guest satisfaction.
- Have experience with 7 Rooms booking system
- Have hospitality experience
- Maintain a perfect grooming standard in the correct uniform every day.
**IMPORTANT**
- Ensuring you and the team maintain our high standards of food & environmental hygiene and follow the rules of health and safety.
- Maintaining our daily high standards with great consistency whilst enhancing the dining experience for our guests.
- Proof of eligibility to work in UK.
**Job Types**: Full-time, Permanent
Pay: Up to £50,000.00 per year
**Benefits**:
- Discounted or free food
- Employee discount
- Store discount
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Monday to Friday
- Weekend availability
**Experience**:
- Hospitality: 2 years (required)
Work Location: In person
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