Customer Payment Administrators

**ABOUT LIBERTY GLOBAL SHARED SERVICE CENTRE**

Liberty Global Shared Service Centre (LGSSC) acts as a central specialty service supporting the wider Liberty Global group with specialisms in areas of Finance, Accounting, People, Legal & Systems. This central team supports a number of businesses across the Liberty Global footprint including Virgin Media.

Liberty Global is one of the world’s leading converged video, broadband and communication companies, with operations in six European countries under the consumer brands Virgin Media, Telenet and UPC.

We invest in the infrastructure and platforms that empower our customers to make the most of the digital revolution. Our international scale and innovation enable us to develop market-leading products delivered through next-generation, fibre-based networks connecting 11 million customers for internet, TV and phone as well as serving an additional 6 million mobile customers. In addition, Liberty Global owns 50% of VodafoneZiggo, a joint venture in the Netherlands as well as significant content investments in ITV, All3Media, ITI Neovision LionsGate, Formula E racing series and several regional sports networks.

It is an exciting time to join us on our journey as we continue to grow our services; offering a wide range of opportunities to experienced talent who embrace a culture of change & collaboration.

Working in our Shared Services function is perfect for anyone interested in pursuing a career within Finance or Automation with plenty of scope for development. If you’re the kind of person who embraces change, challenges the status quo and has a “sky’s the limit” attitude, then our place is your place. Come and join us

**OUR PAYMENT OPERATIONS TEAM**
The Payment Operations team are responsible for several key areas including
- End-to-end processing of all end-to-end financial transactions such as billing, customer payments, accounts payable & receivable, in compliance with customer accounts, applicable legislation and internal policies.
- Accurate cash Forecasting
- Investigating missing payments, chasing aged invoices and ensuring accurate allocation
- Reducing aged debt by liaising with the business and customers to resolve disputes

*

We are relationship focused and our aim is to partner with the business to drive, promote and embrace important and impactful organisational growth.

This is fantastic opportunity for you to work as part of a great team within Payment Operations. In return we will offer you the opportunity for training and development to help you lead and develop your career in the direction you want. You will receive structured reviews with a focus on your career development and job satisfaction.

**JOB PURPOSE**
- To ensure accurate and efficient delivery of Payment Operation processes
- To provide high quality support to stakeholders at all times
- To continuously review current processes, identifying improvements and working with Digital Teams to deliver a solution.

**KEY ACCOUNTABILITIES**
- Working with stakeholders from LG & Virgin Media to ensure fast query resolution.
- Liaising with 3rd party suppliers where relevant to resolve queries
- Reconciling accounts using MS Excel
- Adhering to quality and compliance at all times.
- Supporting Team Leaders on audit requirements to provide information and evidence as required
- Using various communication tools including Microsoft Office, Tools & Skype to communicate with Team members and stakeholders
- Interrogating multiple systems at the same time to complete processes and resolve queries

**KNOWLEDGE & EXPERIENCE**
**PREFERRED KNOWLEDGE, EXPERIENCE AND SKILLS**
- Good working knowledge of Excel
- Flexible and able to pick up new skills quickly
- Attention to detail
- Verbal Communication Skills to explain issues

**DESIRABLE SKILLS & ABILITIES**:

- Experience working within an Accounts Payable/Receivable Department
- Experience of working with Finance / Procurement systems like Oracle.
- Self-motivated and works on your own initiative.
- Ability to work under pressure & meet targets without compromising on quality
- Interest in Automation technologies

**Salary**: £20,000.00-£22,000.00 per year

Schedule:

- Monday to Friday