Administrator

2 weeks ago

Harrow, United Kingdom Opcare Ltd Full time

**Job title: Administrator**

**Location: Harrow**

We have an exciting opportunity for an Administrator to join our team in Harrow.

**Job role summary**:
Repair and Maintenance Customer Services for the Opcare Posture and Mobility Service, maintains a positive and friendly company image by acting as a first line contact via the telephone to clients, carers, support workers and families.

Delivering the highest standards of service support to Opcare Posture and Mobility Service Users, including management of Field Service Engineers appointments for repairs, preventative maintenance, delivery and collection of clients wheelchairs and associated accessories, also responsible for ensuring field service administration requirements are up to date and maintained at all times. Orders all parts required by the FSE's to complete their jobs.

**What we can offer**
- Competitive salary
- Performance related bonus
- London weighting allowance
- Incremental holiday allowance 33 days up to 38 days (inclusive of bank holidays)
- Refer a friend incentive scheme
- Continuing professional development
- Ongoing internal and external training and courses

**What experience you will need**:

- Experience working in a busy admin team
- Proven background in a customer service / administration environment relating to technical service delivery
- Demonstrates excellent customer handling skills, communication skills verbal and written
- A sound working knowledge of IT systems including Microsoft Word, Outlook, and Excel.
- Working in a team answering sometimes difficult calls.

Desirable experience in:

- First aid certificate Health and Safety qualifications
- Experience with field service delivery operations
- Proven experience of working in a patient driven service environment
- Knowledge of WCH related equipment.

Ability Matters Group Limited are an equal opportunities employer, we have a clear goal of driving diversity and inclusion across all operations of the group.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Referral programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Harrow: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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