Customer Supply Coordinator

Company description:
Refresco Drinks UK Ltd

Job description:
**About you**

Are you an experienced SAP user who is numerate and analytical, with a customer service focus? Do you thrive working to tight timescales, juggling multiple customer and internal demands, whilst communicating clearly and always remaining positive and professional?

**What you’ll be doing**

We are looking for a Customer Supply Coordinator to take responsibility for the reporting requirements of our Customer Relationship Team. Focussing mostly on customer service reporting (CSL Tracker) and aged stock monitoring (SLOBs), you will provide informationin a timely and accurate manner to enable management and colleagues to make optimal decisions and drive proactive actions that will improve customer service and minimise the risk of write off costs. Additionally, you’ll support the Customer Relationship Teamin providing accurate, consistent and efficient order management across multiple channels, establishing and maintaining effective relationships with internal/external customers, peers and management and our 3rd party suppliers.

The role includes but is not limited to:

- Running the CSL tracker ??every working day and checking that the downloaded data is accurate
- Updating the CSL tracker with the reason codes for service failure by liasing with the Supply Chain managers and relevant site personnel for feedback on the reported reasons for service failure
- Updating and issuing the weekly CSL tracker by mid-afternoon each Tuesday
- Producing CSL reporting and analysis on a weekly, monthly, quarterly and annual basis
- Organising and assisting the Head of Logistics with the running of weekly SLOBs meeting
- Generating the data for review at the weekly SLOBs meeting and, at a pallet level, capturing the key actions for the stock outlook period under review
- Producing graphs and tables that show historical performance in various areas
- Answering all calls in a positive, timely, polite and professional manner, providing high levels of customer service including handling customer queries
- Acting as a central point of contact to process customer orders to agreed lead-times
- Providing a central point of contact for first call resolution on distribution queries
- Capturing and managing customer orders, ensuring these are processed efficiently, accurately and to company deadlines
- Liaising with Supply Chain on stock availability and delivery queries
- Feeding back information to customers regarding stock availability, where necessary
- Ensuring that customers and the Sales team are kept informed of order progress and of any changes to the order delivery schedules, through the logistics escalation process
- Investigating and reporting order discrepancies and failed deliveries, working with the Logistics team to resolve any issues
- Liaising with customers and the Commercial team to eliminate delivery refusals
- Managing stock returns in liaison with customers and 3rd party distribution providers
- Monitoring and resolving outstanding orders, ensuring overdue or obsolete orders are rescheduled or removed from the system
- Investigating order discrepancies and failed deliveries, reporting issue details and working with the Logistics team to resolve

**What you’ll get in return**

The salary for this role is dependent on experience. We offer an annual bonus incentive and a good company pension scheme, 2x basic salary life assurance plus 25 days holiday in addition to bank holidays (with the option to purchase additional holidays)and access to a sports and social fund. Working hours are Monday - Thursday 8.30 - 5.00, Fridays 8.30 - 4.00, with the option of working up to two days per week remotely and free, onsite parking. We also offer our employees access to GroceryAid - a supportservice offering financial, legal, wellbeing and practical support, advice and counselling to people working in the grocery industry as well as Perkbox - a benefits platform offering discounts, free perks and wellbeing tools for all employees.

**Who we are**

Our drinks on every table. That's the Refresco vision. We're passionate about producing tasty, refreshing drinks and we’re thirsty for more and growing fast. We’re a global business and invested £1.25 billion in expanding our manufacturing footprint to makeus the largest independent bottler of soft drinks and fruit juices in the world. We currently produce 12 billion litres from 64 manufacturing plants in 12 countries and we’re only just getting started

Our UK Business has six manufacturing plants providing a great place to work for 1500 employees producing private label soft drinks and fruit juices for all the leading retailers including Tesco, ASDA, Morrison’s, Sainsbury’s, ALDI and Lidl. We also manufacturefor branded customers such as Innocent, Ocean Spray, Weetabix, Del Monte and Um Bongo. Whether it’s packed in cartons, bottles or cans, we ensure that our products are made to the highest quality standards but they get where they need to be when they needto get there to meet the needs of our high profile customers.