Customer Service Advisor
2 weeks ago
Customer Service Advisor Location: Refresco Kegworth, England, United Kingdom Working hours: Monday – Friday, 38 hours per week, Hybrid (remote and office). Benefits An annual 5% bonus Pension contributions Access to a 24/7 virtual GP for you and your family Life assurance Income protection Enhanced holiday allowance of 28 days plus bank holidays Purchase extra holiday (up to 3 days per year) Access to our brand new employee benefits platform offering discounts, cashback rewards, and access to more optional benefits Access to Grocery Aid – for free financial, personal, health and wellbeing support The role Reporting to the Customer Service Manager, this role provides the first point of contact for customers placing orders, following up the progress of orders, or making any other order‑related enquiries. To be successful you must deliver consistent, efficient order management across multiple channels, establishing and maintaining effective relationships with internal and external customers, peers, management and third‑party suppliers. Key responsibilities Handle customer queries and provide high‑level service. Process and manage customer orders, ensuring accuracy and timely delivery. Act as the main contact for distribution queries and first‑call resolution. Escalate service issues and communicate resolutions internally. Coordinate with Supply Chain on stock availability and delivery updates. Investigate and resolve order discrepancies, failed deliveries, and stock returns. Maintain accurate master data and monitor outstanding orders. Provide team support during absences. About you Success in this role requires urgency, strong relationship management (internal & external), and preferably an FMCG supply chain/planning background. SAP experience (preferred) Strong customer service and communication skills Excellent administration and attention to detail Proficient in MS Excel and general PC literacy Numeracy and basic financial awareness Strong relationship‑building abilities Values and culture Ultimately, we encourage everyone to role‑model our core values of agility, responsibility, passion, excellence, and entrepreneurship as we believe these are what have made Refresco successful so far. Find out more about the Refresco Values here. Equal Opportunity Refresco believes that equal opportunity for all is fundamental to our company's values and all our applicants can expect fairness and transparency in our recruitment process. Seniority level Entry level Employment type Full‑time Job function Customer Service, Administrative, and Supply Chain. Industries: Food and Beverage Services, Food and Beverage Manufacturing, and Manufacturing. #J-18808-Ljbffr
-
Customer Service Advisor
3 days ago
Kegworth, United Kingdom Refresco Full timeRefresco, the world’s largest, multi-national soft drinks manufacturer, is seeking a **Customer Service Advisor **at our head offices in **Kegworth **. We offer a genuinely great place to work, with lots of personal development, and career opportunities all alongside a highly competitive salary. Refresco UK are part of the Refresco Group a multi-national...
-
Customer Service Advisor
3 days ago
Kegworth, United Kingdom Refresco Full timeRefresco, the world’s largest, multi-national soft drinks manufacturer, is seeking a **Customer Service Advisor** at our head offices in **Kegworth**. We offer a genuinely great place to work, with lots of personal development, and career opportunities all alongside a highly competitive salary. Refresco UK are part of the Refresco Group a multi-national...
-
Customer Service Advisor
3 days ago
Kegworth, United Kingdom Refresco Full timeJoin Refresco as a Customer Service Advisor and be at the heart of our dynamic operations! This role is perfect for someone who thrives in a fast-paced environment, enjoys building strong relationships with customers and stakeholders, and takes pride in delivering outstanding service. If you’re proactive, detail-oriented, and passionate about customer...
-
Customer Service Advisor
3 days ago
Kegworth, United Kingdom Refresco Full timeJoin Refresco as a Customer Service Advisor and be at the heart of our dynamic operations! This role is perfect for someone who thrives in a fast-paced environment, enjoys building strong relationships with customers and stakeholders, and takes pride in delivering outstanding service. If you’re proactive, detail-oriented, and passionate about customer...
-
Customer Service Advisor
4 days ago
Kegworth, United Kingdom Refresco Full timeJoin Refresco as a Customer Service Advisor and be at the heart of our dynamic operations This role is perfect for someone who thrives in a fast-paced environment, enjoys building strong relationships with customers and stakeholders, and takes pride in delivering outstanding service. If you're proactive, detail-oriented, and passionate about customer...
-
Customer Service Advisor
2 weeks ago
Kegworth, United Kingdom Refresco Full time £25,000 - £40,000 per yearJoin Refresco as a Customer Service Advisor and be at the heart of our dynamic operations This role is perfect for someone who thrives in a fast-paced environment, enjoys building strong relationships with customers and stakeholders, and takes pride in delivering outstanding service. If you're proactive, detail-oriented, and passionate about customer...
-
Customer Service Advisor
5 days ago
Kegworth, United Kingdom Pertemps Full timeMy Client is looking for Customer Service Advisors to join their incredible team to be the first point of contact for external customers handling shipping requests. Providing information and advice on transiting goods worldwide via Phone, Email, Twitter, Facebook, Web‑Chat etc. Hybrid working 1 week in the office, 1 week working from home - dates to be...
-
Training Advisor
2 weeks ago
Kegworth, United Kingdom Refresco Full timeJoin our Project Aspire+ team at Refresco as our Training Advisor on a 18 month contract. You will be working closely with the Training Coordinator, Organisational Change Manager, Business Analyst’, wider Programme Team, and the SMT to develop and implement training strategies, plans, and solutions to maximise employee adoption and useage of the target ERP...
-
Training Advisor
2 weeks ago
Kegworth, United Kingdom Refresco Full timeJoin our Project Aspire+ team at Refresco as our Training Advisor on a 18 month contract. You will be working closely with the Training Coordinator, Organisational Change Manager, Business Analyst’, wider Programme Team, and the SMT to develop and implement training strategies, plans, and solutions to maximise employee adoption and useage of the target ERP...
-
Hybrid Global Shipping Support Advisor
5 days ago
Kegworth, United Kingdom Pertemps Full timeA logistics company in Kegworth is seeking Customer Service Advisors to be the first point of contact for customer shipping requests. This role involves managing inbound calls and providing detailed information through various channels. Ideal candidates should possess excellent customer service experience and communication skills. The position offers a...
