Global Customer Success Lead

2 weeks ago


Newcastle Upon Tyne, United Kingdom BLAIR AND WEST LIMITED Full time

Blair West are working with Inflo Software, a fast-paced, agile, and rapidly scaling technology company. In the six and a half years since founding, they have established themselves as an innovative and impactful tech business, securing a global customerbase of high-profile accounting firms.

**The Role**:

- Reporting to the Head of Revenue, you will be accountable for developing and implementing Customer Success strategies across Inflo’s global customer base.
- Develop and implement Inflo’s global strategy for customer expansion and retention in support of Inflo’s overall business strategy.
- Drive global initiatives to improve customer onboarding, retention and expansion processes through effective touchpoints, interactions, and engagements with the Inflo product and brand across the customer lifecycle.
- Bring an analytical and rigorous approach to customer experience processes and decision-making using data, market intelligence, and customer feedback.
- Develop relationships with strategic customers to help shape customer success strategy.

**Your Experience**:

- Have 3+ years of experience in Customer Success or similar leadership roles within a B2B SaaS environment (at least a team of 5+ people).
- Have experience within the accounting, tax and audit software industry.
- Have a demonstrable track record of driving, coaching, developing, and managing a team, and a true passion for growing and mentoring others to be successful.
- Have multiple years’ experience of working in a Customer Success role.
- Have experience driving cross and upsell activity, driving software adoption and leveraging customer success best practices to ensure growth and excellent NPS scores.



  • Newcastle Upon Tyne, United Kingdom Matched Group Full time

    Customer Success Manager Basic: £35,000 - £45,000 / £5000 - £10,000 OTE **Selling**: SaaS **WHY**: Company has had over £20m investment recently - Are you an experience sales professional with experience of onboarding or account management? - Would you be confident selling a software solution? - Do you have exceptional customer service and attention to...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom A.P. Moller - Maersk Full time £25,000 - £55,000 per year

    We OfferA dynamic role where you'll be managing funded learning programs, supporting career transitions, and driving commercial growth. Based at either our Newcastle or Humber office locations, you'll engage with clients, coordinate training delivery, and build strong relationships while representing our core values. From handling inquiries to upselling...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom HM Revenue & Customs Full time £58,541 - £64,624 per year

    DetailsReference number435472Salary£58,541 - £64,624A Civil Service Pension with an employer contribution of 28.97%GBPJob gradeGrade 7Contract typePermanentBusiness areaHMRC - CDIO - Chief Platform Office - Mobility & Workplace ServicesType of roleDigitalWorking patternFlexible working, Full-time, Job share, Part-timeNumber of jobs...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Arctic Wolf Full time £30,000 - £60,000 per year

    At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on theForbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60lists, and we...


  • Newcastle upon Tyne, United Kingdom Sage Full time

    Job Title Customer Success Consultant Job Description As a Customer Success Consultant at Sage, you'll be at the heart of our mission to help customers get the very best from their products. You'll build strong, lasting relationships, making sure our customers feel supported, valued, and confident in the solutions we provide. Your goal is to ensure they're...


  • Newcastle upon Tyne, United Kingdom Stangate HR Full time

    **Role: Customer Success Executive** **Location: Newcastle with hybrid working and flexible start times** **Salary: £40,000** **Benefits: 33 days holiday, healthcare plan and Perkbox** My client is transforming workforce training across the world within the global energy sector and is a market leader provider of training, learning technology and...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sage Full time £40,000 - £90,000 per year

    Job DescriptionOur team is built on trust, respect, and genuine support for one another. We believe people do their best work when they feel valued, empowered, and encouraged to bring their authentic selves to the table.If you're passionate about customer success, have a deep understanding of how finance teams operate, and thrive on building innovative...


  • Newcastle upon Tyne, United Kingdom My Sales Coach Full time

    **Customer Success Executive** **Salary**: £ 24-28k **Reporting to**: Head of Customer and Partner Success **Location**: Newcastle City Centre, Maybrook House, Grainger St, NE15JE. **About us** MySalesCoach has a mission to give sales professionals the sales coaching they deserve and need to achieve their potential. Launched in January, this...


  • Newcastle upon Tyne, United Kingdom Sage Full time

    Job DescriptionOur team is built on trust, respect, and genuine support for one another. We believe people do their best work when they feel valued, empowered, and encouraged to bring their authentic selves to the table.If you're passionate about customer success, have a deep understanding of how finance teams operate, and thrive on building innovative...


  • Newcastle upon Tyne, United Kingdom Eque2 Full time

    **Who are Eque2?** Eque2 has also built a reputation for professional, on-time and on-budget deployments, excelling in outstanding Account Management and excellent Support services process. We are also proud to announce that we've earned the "Great Place to Work" certification for three consecutive years, with numerous employee benefits and personal...