HR Administrative Support

**Details**:
**Reference number**:
199548

**Salary**:
£21,750

**Grade**:
Administrative Officer

**Contract type**:
Permanent

**Business area**:
VOA - Customer Service and Support - People Group

**Type of role**:
Administration / Corporate Support

**Working pattern**:
Full-time, Job share, Part-time

**Number of posts**:
3

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Location

Leeds, Manchester, Plymouth

About the job

**Summary**:
We’re looking for enthusiastic and organised people to provide administrative support in a Human Resource (HR) environment. These are new roles and this will be an exciting opportunity for those looking to join a busy team and expand their knowledge of the HR function. It’s not essential that you have experience of working in HR, we’re looking for people who have a desire to learn.

**Job description**:
We have two different types of HR roles available.

**Learning Support based in Leeds which will involve**:

- Resolving queries received from the business, both verbal and written.
- Booking of internal and external training facilities.
- Administration of the Learning Management System - including management of learner accounts, booking new employees onto relevant learning events and resolving any difficulties in individuals attending events.
- Supporting front line trainers in the smooth running of events. This may include contacting venues with a list of attendees, following up non-attendance at events and collating feedback.
- Collating and providing statistics for L&D management team to feed into agency wide reporting.
- Offer support to emerging learning technologies as and when appropriate.
- Monitor event waiting lists and allocate spare places where appropriate to ensure workshops are full where possible.
- Support the wider learning and development team with ad hoc tasks where appropriate.

**Recruitment Support based in Leeds, Manchester or Plymouth will involve**:

- Inputting scores and feedback onto a bespoke website at different stages of the recruitment process.
- Downloading and sending out information packs for panel members.
- Booking rooms and Microsoft Teams meetings for interviews.
- Working closely with internal and external colleagues to update our pay systems.
- Liaising with stakeholders to keep them updated on new starters into the Agency.
- Ordering IT equipment for new joiners.

**Responsibilities**:**
Person Specification**

We’re looking for people who have:

- The ability to work quickly, calmly and efficiently with high levels of accuracy.
- Good oral and written communication skills as the role will involve supporting a wide range of customers.
- Good organisational and planning skills with the ability to prioritise competing demands effectively.
- An understanding of how to deliver a quality service to their customers by understanding their needs and expectations.
- The Ability to build effective relationships with a range of stakeholders.

You also need to be an excellent team player who can work flexibly to understand the needs of both your immediate team and the wider team you’ll support.

**Essential Requirements**:

- Good communication skills.
- Good organisational and planning skills.

**Desirable Requirements**:

- IT literate with experience using MS Office Suite.
- Knowledge of recruitment or experience of working in HR.
- Experience of inputting data with high levels of accuracy.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Working Together
- Communicating and Influencing
- Delivering at Pace

**Benefits**:
We offer a range of flexible working options, a generous leave allowance that starts at 25 days and goes up to 30 days after 5 years’ service and a pension scheme. Maternity, adoption or shared parental leave of up to 26 weeks with full pay followed by 13 weeks statutory pay and a further 13 weeks unpaid, and paternity leave of 4 weeks at full pay.

The most popular parts of our reward package include:

- Pay - in the few years, we have increased both the minimum and maximum pay points for everyone in the VOA and implemented a new pay scale specifically for qualified surveyors.
- Pension - we make contributions to our colleagues’ Alpha pension equal to at least 26% of their salary.
- Working hours and location flexibility - everyone in the VOA has some opportunity to work from home, and we support a full range of flexible working options including part time, part year, compressed hours and job shares.
- Family friendly policies - including four weeks of paid paternity leave
- Personal support - we offer extensive special leave to help balance your life and work commitments, a variety of non-financial rewards (including a Cycle to Work scheme of up to £4000) and we work with professional providers to provide occupational health and full mental and physical wellbeing services.

Download the Employee Value Proposition for full details of the benefits of being a VOA employee at:
Things you need to know

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