Defence Claims Handler

**Role**:
Defence Claims Handler

**Intro Section**:
Strata Solicitors have an opportunity for someone talented and committed to join our successful and growing niche law firm, providing quality market-leading, legal, claims, and business services and solutions to the UK’s largest and most prestigious companies.

Empowered by our supportive, flexible and quality led culture, our comprehensive training, progression, and professional support programmes will provide you with a real opportunity to build a successful career.

The breadth and scope of opportunities available to you are further enhanced with Strata providing speciality legal services within the multinational outsourced claims handling Group, Gallagher Bassett. Providing global claims solutions in over 75 countries, and being the UK’s largest provider, we need you to help us grow our legal services in both the national and international markets.

This is a unique and exciting opportunity and we look forward to hearing from you.

**Reports to**:
Claims Manager

**Main Purpose of Role**:
Handling your own pre-litigated caseload (within a corporate client specific motor claims handling team) of claims brought by third parties and their representatives for motor and property losses.

**Core Responsibilities**:

- Opening and then dealing with claims using our bespoke case management system;
- Conducting initial enquiries and investigations as appropriate;
- Assessing liability and quantum in accordance with client service level agreements;
- Intervention process to support third party repair and hire and instruct our service provision partners
- Negotiate with direct claimants and their representatives seeking to agree a fair and reasonable conclusion to the claim
- Ensure full compliance with all office protocols client service level agreements;
- Achieving on all own handled claims 100% data integrity compliance using our bespoke case

management system;
- Full compliance with all financial transactions/Solicitors Accounts Rules;
- Undertaking full validation process of claims presented

**Key Competencies Needed**:

- Enthusiastic positive person with a “can do” approach;
- Strong communication skills and good telephone manner;
- Ability to cope under pressure and respond to demands;
- Adaptable to change and willingness to learn
- Problem solving approach;
- Good organisational skills;
- Self-motivation and good use of initiative;
- Ability to work independently and as part of a team.

**Why Strata Solicitors?**

Strata Solicitors is a niche law-firm whom provide a high-end quality service with a strong brand and reputation within the corporate market.

We have a number of departments within Strata Solicitors (both legal and insurance based); noting too additional areas within our parent company Gallagher Bassett, both business enabling you to progress your career in whichever direction you desire.

At Strata Solicitors, we are proud of our company values; we value our people as our most important asset. We invest substantially in training and provide long-term career opportunities, to ensure that our employees are equipped with the knowledge and skills to perform at their best.

By joining Strata Solicitors, you are joining an organisation who will present opportunities that not only enable our company to remain an industry leader which continues to grow but also provide employees with realistic opportunities to achieve success and personal growth.

**What can Strata Solicitors offer you?**
- Fully funded Qualifications, and Learning and Development Courses
- 25 Days Annual Leave, Plus Bank Holidays
- Pension Package
- Subsidised Gym Membership
- Life Assurance
- Group Income Protection
- Season Ticket Loans
- Gallagher Benefits Choice Portal
- Employee Stock Purchase Plan

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.