Customer Service Administrator

5 days ago


Worcester, United Kingdom Redwood Search Full time

**Do you have outstanding Customer Service Skills?**

**Can you deliver exceptional Customer Service?**

**Are you looking for a great opportunity within an expanding organisation?**

This role is working within the Customer Service team making sure all customers enjoy fantastic customer service. Managing designated accounts solving problems, fault logging and implementing new orders.

The role will cover the following key areas:

- Delivering exceptional customer service to all external and internal customers
- Proactively identifying issues with our in-house systems and reporting any issues to the Customer Service Senior and Team Leader
- Prioritise, plan and manage own workload when faced with multiple tasks and work to deadlines and targets
- Be a contact point for customer queries both externally and internally for any customer related issues
- Develop effective working relationships with key customer contacts to ensure we continue to exceed customer expectations
- Support the Account Managers and establish a good working relationship to enable you to manage your accounts exceptionally

Working Monday to Friday on a 7.5 hour shift pattern covering the operational hours 8:00am - 6:00pm with 1 hour for lunch. Additional hours and off-site travelling may be required from time to time.



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