Member Host

2 weeks ago

London, United Kingdom Maggie & Rose Full time

Created by mums in 2006, Maggie & Rose Family Members’ Club is an inspiring haven for families to come together to eat, play and learn.

With clubhouses located in London, Hong Kong and Mainland China, members can enjoy energy-busting play areas, creative classes and healthy all-day family dining in the most beautiful of spaces.

Families can access Maggie & Rose Life from the comfort of their own home, serving up the best family content from around the globe alongside an extensive library of our creative video classes and craft ideas.

Our teams are passionate about ensuring the families that visit us, whether in our Clubhouses or online, receive the very best in family hospitality, education and entertainment, consistently providing time, space and inspiration for families to be together.

We are looking for a passionate **Member Host** to join our Kensington Club and Cafe.

**What the role involves**:

- **Being Front of House**:_
- You’ll be greeting all of our members and guests to the club and cafe, with a huge smile on your face
- You’ll love maintaining our ambient, friendly atmosphere. Think
- fresh flowers, fun bunting and attractive sandwich boards.
- You’ll also fulfill a ‘gatekeeper’ role and be aware of all people coming in to and out of the club and cafe - safety first
- **Membership Services**:_
- Giving information to prospective members and answering any questions they may have.
- Being an excellent salesperson of memberships, classes, parties and events
- You’ll deal with member complaints, resolving them where possible or referring them to the relevant department.
- **Classes**_
- You’ll be making sure promotional materials are stocked up and on prominent display around the club.
- You’ll put into action marketing strategies for classes, including leaflets, posters, display materials, sales strategies on reception and throughout the club.
- **Gift Shop**_
- You’ll love keeping our gift shop stocked up, priced and tidy, including re-merchandising the window display regularly.
- Promoting and processing sales in the gift shop.

**We’re looking for**:

- An experienced receptionist.
- Exceptional service standards.
- Outstanding attention to detail with good organisational skills.
- **Great personality, enthusiasm, and positive outlook.**:

- **You are happy to jump into any role or department required to give our members and guests the best experience possible.**:

- Excellent English is required.
- The right to work in the UK.

**What we offer**:

- A fun, supportive and creative team to work with.
- An exciting, creative and stimulating work environment
- Membership of our club for you and your family as a perk.
- Free hot drink and meal during each shift. Staff discount on food & drink.
- Career progression for those who show the right potential as our business grows.

*We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

*We take safeguarding seriously and follow safe recruitment procedures. A DBS check will be required for this role.

**Job Types**: Full-time, Permanent

**Salary**: £10.50 per hour

**Benefits**:

- Additional leave
- Company events
- Discounted or free food
- Employee discount
- Health & wellbeing programme
- Referral programme
- Store discount

Schedule:

- 10 hour shift
- Weekend availability

Work Location: In person

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