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Customer Care Specialist
2 weeks ago
**More Than Just A Job**:
An exciting opportunity to join the UK’s most loved recipe box has arisen. As a proud **B Corp** we focus on using business as a force for good, balancing people and planet with profit. We are looking for a Customer Care Specialist to join our Customer Care team. You will be happy working in a fast-paced & fun environment within a team that sits in the heart of our business.
If you would like to join a fantastic team and make a positive impact on people's lives, we would love to hear from you.
**What we are looking for**:
We are looking for an empathetic, caring and adaptable individual with excellent communication skills who would like be a part of our goal of going the extra mile to ensure the utmost customer satisfaction. You will be passionate about customer care and self-improvement and work closely with our Customer Care Managers to achieve this. We want you to be great brand ambassadors who maintain good knowledge of our products and services and obtain excellent customer feedback.
**You are**:
- Empathetic and patient to customer needs
- Not afraid of a challenge - every day is different and will require you to learn new skills under pressure
- Willing to come up with way to improve our relationship with the Mindful Chef community
- Always finding innovative ways to problem solve - with a smile
- Confident using multiple platforms on a day to day
**You will**:
- Be patient and empathetic to customer needs
- Working to hit and exceed the teams weekly productivity targets
- Work closely with our couriers to solve delivery related problems
- Contribute to our team goal of a customer satisfaction score of 95% and Trustpilot score of 4.8 - (this is super important as we strive to keep our title of the UK's no.1 recipe box)
**Why us?**:
- We are a fun business & proud B Corp
- We have donated over 18 million meals to school children living in poverty through our partnership with One Feeds Two.
- We've built one of the most admired startups in the UK and won a number of awards.
- We have the backing of the largest food and beverage company in the world.
- We have the best benefits in the job market including 38 days holiday, flexible working, 6 months maternity pay, free food & gym in the office, etc.
- We also value your wellbeing and provide private health insurance through Vitality, and have a number of Mental Health First Aiders available across our team.
**About us**:
We are** MINDFUL.** This is intrinsic to everything we do. From the healthy recipes we design, to the local, expert and caring suppliers we select and the way we treat each other, our customers and our environment.
We are **PERSONAL**. We started Mindful Chef with our friends and families as customers and those are the kind of relationships we want to maintain however big we grow. Being real and true to ourselves and each other.
We are **UNAFRAID.** We want to be the best - to challenge conventions, to think differently and be imaginative in how we solve problems. Brave enough to take on the big players and to do what’s right even when it’s difficult.
**Equal Opportunities**
- At Mindful Chef, we embrace diversity and inclusion as a foundation that enriches our culture and fuels the success of our business. We are mindful of everyone’s differences and we take pride in the unique perspectives, experiences, and talents that each individual brings to our team._
- We are unafraid to tackle biases and challenge stereotypes, fostering an inclusive environment where everyone feels valued and empowered to contribute their personal strengths. Our commitment to diversity is not just a policy; it's a personal and collective responsibility that we take to heart._
- We believe that by being mindful of our differences, unafraid to confront barriers, and embracing the personal stories and journeys of our team members, we can achieve greater innovation, creativity, and harmony in the workplace. Together we celebrate diversity, and together, we are better._
