Payroll Operations Manager

7 days ago

Ireland, United Kingdom Optima UK Inc Ltd Full time

Recruitment | Training | Business Advice & Consultancy

Vacancy profile

Job Title: Payroll Operations Manager

Location: Belfast

**Salary**: £Neg, dependent upon experience

The Role:
Optima are recruiting on behalf of our client based in Belfast for a Payroll Operations Manager, this is primarily an office-based role, however the successful applicant would be required to travel throughout Northern Ireland to attend client meetings andtraining events.

Main

**Responsibilities**:
Operations
- Understand the full suite of services in order to identify business opportunities - within the current client base.
- Work closely with the Quality Assurance team to ensure quality control throughout the business and to ensure service delivery consistently meets and exceeds customer expectations.
- Promote & Lead a culture of continuous improvement across the business.
- Create and manage internal standard operating practices.
- Day-to-day administration of the process of onboarding new clients from inception through to launch.
- Requesting the necessary documents and platform creations for clients requiring bespoke products and services.
- Making recommendations for changes and improvements to the customer journey to improve the client experience.
- Creating and taking monthly team meetings and distributing minutes.
- Meeting with clients with the team member responsible for the payroll.
- Being the first port of call for escalation of client issues.
- Maintaining the total client payroll list i.e. updating the list when the client moves to another team member, adding new clients and ensuring a payroll procedure is done.
- Creating and maintaining each team members monthly payroll calendar.

Essential Criteria:

- Minimum 4+ years payroll management experience in an operational role.
- At least 3 years experience managing a team.
- Previous management experience within a Managed Service environment.
- Demonstrable ability to work autonomously to resolve a range of complex business issues.
- Demonstrable leadership experience demonstrating an ability to build a shared commitment to organisational goals.
- Ability to work under pressure and meet deadlines.
- High level of IT proficiency.
- A personable and positive can-do attitude
- Ability to plan your own work and work on your own initiative, exhibiting flexibility and adaptability

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