Customer Service Advisor

2 days ago

Northampton, United Kingdom Pure Resourcing Solutions Full time

**Customer Service Advisor**
**Office and Home Working**
**Monday
- Friday 08:30-5pm (Flexibility can be offered)**
**£22,000- £23,000pa**
Pure are delighted to be supporting a national organisation in Northampton with the recruitment of a Customer Service Advisor.
This role would suit someone who is passionate about offering great customer service, who enjoys working well in a team and someone who has a positive attitude.
**Key Responsibilities**:

- Delivering high levels of customer service to maintain high customer retention
- Respond to customer queries within 24 hours of receipt. Managing customer requirements and expectations with all queries being resolved in a timely and professional manner
- Ensuring both internal and industry requirements are adhered to, including effective Complaint Handling Standards, Data Protection and other company policies and procedures
- Use of multiple systems/online platforms to ensure all customer information is loaded in a timely way and kept up to date and accurate
- Servicing customers in line with specific Service Level Agreements (SLA’s) (where appropriate)
- Establish effective working partnerships with other departments and colleagues to maximise operational performance, challenging the status-quo when necessary

**Skills and Experience**:

- Previous experience working in a customer orientated environment
- Ability to take ownership and challenge where appropriate with a ‘one touch’ pro-active approach working to exceed customer expectations
- Pro-active and well organised, able to manage a busy workload with competing and changing priorities
- Ability to be flexible and adapt to change in a fast-paced environment
- Demonstrates innovative thinking to create imaginative solutions
- A team player who has the ability to build strong effective relationships with customers and stakeholders
- Enthusiastic and motivated individual who is capable of dealing with a wide range of tasks
- Excellent written and verbal communication skills with a calm and confident telephone manner
- PC literate specifically in Microsoft Word, Excel, Outlook and PowerPoint

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