Customer Service Advisor

3 days ago

Northampton, United Kingdom Bodypower Sports plc Fitness Superstore Full time

Due to the growth of the business we are expanding our team and so we are looking for a Customer Services Advisor at our Head Office earning a salary of £26,350 per annum with a discretionary bonus scheme from day one where you could expect to earn an additional £1,400 per annum.

What we are also offering the Customer Service Advisor
- Bonus.
- Pension scheme.
- 37.5 hours per week - but get paid for 40 Enjoy a full paid 30-minute lunch break each day.
- Generous staff discount (following probation).
- 29 days holiday per year (including bank holidays).
- Free on-site car parking.
- Personal use of in-store equipment after hours.
- On the job training.
- Working within a small friendly team.

The duties of a Customer Service Advisor at Fitness Superstore are
- **Warranty and Servicing Management**: Oversee customer warranty claims and equipment servicing. Address issues with broken or faulty equipment and work directly with manufacturers to ensure prompt resolutions.
- **Product Knowledge & Advice**: Develop an in-depth understanding of our product range, enabling you to accurately advise customers and troubleshoot problems.
- **Fault Diagnosis Training**: Participate in comprehensive in-house training to learn how to diagnose faults across various equipment types.
- **Customer Service Excellence**: Provide top-tier customer service, both internally and externally, ensuring that all customer queries and concerns are handled efficiently and professionally.
- **Complex Query Resolution**: Address and resolve complex customer inquiries, ensuring satisfaction and quick resolution.
- **Parts & Service Coordination**: Organize the provision of necessary parts and coordinate product servicing to ensure that customers receive timely and effective support.
- **Admin & IT System Support**: Occasionally support the Installs Admin team by using our IT systems to route orders, monitor team performance, and track vehicle maintenance schedules.
- Working 37.5 hours per week Monday to Friday - 09:00 - 17:00. However, there will be occasional weekend work.

The successful Customer Service Advisor will have
- Have at least 12 months experience within a customer service office-based environment.
- Ability to communicate technical information effectively.
- A passion for the gym and fitness an advantage but not a requirement
- Great communication skills as you will be dealing with customer queries whether face-to-face and over the phone.
- The ability to work in a pressurised environment with experience of juggling multiple tasks simultaneously.
- The ability to be a team player.
- Excellent attention to detail.
- Computer literate skills including Excel, Word, and Outlook.
- Strong interpersonal skills, adaptability and flexibility when required.

**Job Types**: Full-time, Permanent

Pay: £26,350.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking

Work Location: In person

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