Customer Service Advisor

Join us as a Customer Services Advisor at our Head Office earning a salary of £26,350 per annum with a discretionary bonus scheme from day one where you could expect to earn an additional £1,400 per annum.What we are also offering the Customer Service Advisor…Bonus.Pension scheme.37.5 hours per week – but get paid for 40 Enjoy a full paid 30-minute lunch break each day.Generous staff discount (following probation).29 days holiday per year (including bank holidays).Free on-site car parking.Personal use of in-store equipment after hours.Full on the job training.Free tea & coffee.Working within a small friendly team.A Customer Service Advisor at Fitness Superstore, will…Provide Excellent Customer Service: Deliver outstanding service to both internal and external customers, always ensuring a positive experience.Handle Inbound and Outbound Calls: Manage inbound calls and proactively make outbound calls to customers, offering updates and support regarding their order status.Order Processing: Efficiently process customer orders working alongside our fraud checksCoordinate with 3rd Party Companies: Liaise with third-party service providers to ensure smooth order fulfilment and service delivery.Customer Support: Answer customer enquiries via phone, email, and live chat using Zendesk, offering support and information about their orders, products, and services.Carrier Reports & Claims: React promptly to carrier reports, investigate delivery issues, and process carrier claims for lost or damaged items.Achieving Delivery Goals: Work towards company deadlines to ensure timely next-day deliveries, addressing any potential delays and finding resolutions where necessary.Warehouse Collaboration: Collaborate with the warehouse team to ensure smooth order fulfilment and resolve any shipping-related concerns.Platform Management: Use various portals such as Amazon, eBay, PayPal, and Klarna to manage orders, process payments, and provide customer support through these platforms.Complaint Resolution: Address and resolve customer complaints effectively, ensuring a positive outcome for the customer while maintaining company standards.Working 37.5 hours per week Monday to Friday (either 08:00 – 16:00, 09:00 – 17:00 or 10:00 – 18:00). Weekends on a shift basis (1 in 3). However, due to the needs of the business this may change to either a 1 in 2 basis or a 1 in 4 basis therefore, allowing time with your family and friends. (Weekend hours would be Saturday 09:00 – 17:00, Sunday 11:00 – 14:00).The successful Customer Service Advisor will have…Have at least 12 months experience within a customer service office-based environment.Great communication skills as you will be dealing with customer queries whether face-to-face and over the phone.The ability to work in a pressurised environment with experience of juggling multiple tasks simultaneously.The ability to be a team player.Excellent attention to detail.Computer literate skills including Excel, Word, and Outlook.Strong communication skills, both written and verbal, with a professional and friendly manner.Experience with customer service platforms, particularly Zendesk, is a plus.Ability to process orders, handle fraud checks, and resolve delivery issues efficiently.Familiarity with online selling platforms such as Amazon, eBay, PayPal, and Klarna, an advantage but full training will be givenExcellent organizational skills with the ability to work under tight deadlines and manage workload.A proactive, flexible, solution-oriented attitude and a passion for delivering exceptional customer service.