Outpatient Department Clerk/receptionist

To provide a quality reception/administration/appointment booking service within the Outpatient/Health Records Department, dealing confidentially, efficiently and courteously with enquiries from both internal/external customers, by telephone or face to face when working in the outpatients reception. To provide administrative support to clinical and non-clinical staff as required and to work without direct supervision, prioritise own workload, work on own initiative and manage time effectively.

To provide a quality reception/administration/appointment booking service within the Outpatient/Health Records Department, dealing confidentially, efficiently and courteously with enquiries from both internal/external customers, by telephone or face to face when working in the outpatients reception. To provide administrative support to clinical and non-clinical staff as required and to work without direct supervision, prioritise own workload, work on own initiative and manage time effectively.

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by:
Supporting your career development and progression.
Excellent NHS Pension scheme
Generous maternity, paternity, adoption leave
Options for flexible working
Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional annual leave.
Extensive Health and Wellbeing support and resources
If you work in our community teams, we pay for your time travelling between patients.
Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
Salary sacrifice bikes up to £2k
Free car parking at all trust sites
Free flu vaccination every year
Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.

1. To cover reception in the outpatients department, greeting patients on arrival for a clinic appointment in the outpatient department, booking the patient in using the clinical system and directing patients to the appropriate waiting area.
2. To communicate non-clinical verbal information in a precise and effective way both internally and externally to patients, relatives and carers for many of whom there may be communication difficulties as a result of old age, hearing loss, pain, fear and language or learning difficulties. Information has to be communicated using relevant speed, accuracy, tact, understanding and confidentiality.
3. To provide an effective and efficient, customer friendly service to the patients of MPFT, their families and carers.
4. To appoint, cancel and rearrange appointments as required using the Trusts patient recording system.
5. To answer telephone enquiries from members of the public and other healthcare departments / professionals.
6. To process appropriate letters in relation to the patients appointment.
7. To provide support and advice, maintain channels of communication and links with clinical and other staff within the department.
8. To support the day-to-day running of clinics ensuring they are used to capacity.
9. The role is varied, requires confidentiality, initiative, flexibility and capacity of handling peaks in the work programme and an ability to relate to a wide range of individuals on behalf of MPFT.
10. Recording accurate, confidential and sensitive patient information
11. Methodical and able to work under pressure and multi-task.
12. Compliance of Standard Operating Procedures, good practice and established precedents.
13. Demonstrate a willingness to undertake further training, identification of own development and training needs