Receptionist

1 week ago

StokeonTrent, United Kingdom University Hospital of North Midlands NHS Trust Full time

Maintain the Trust systems, E referral, Savience, iPortal and Filefast. Reporting any issues with Savience to the systems administrator. Gain knowledge of Outpatient procedures. Develop knowledge of other Hospital Departments and Clerical procedures, acquired through job training.

**Ensure that all notes and systems i.e.**: Careflow and Savience are working and correct ready for the start of a clinic. Be flexible with work areas and departments to fit the needs of the trust. Input data onto Careflow accurately and timely Organises own workload, coordinates and adjusts on-going clinic appointments. Come into contact with patients/clients, carers and other visitors when greeting and booking in patients in the Outpatients Department or other satellite reception areas (i.e.

maternity). Undertake reception duties dealing with telephone and face-to-face enquiries from patients, wards and departments, referring to a supervisor when necessary. The post holder may be required to notify patients of any delay on clinic. Deal with all appointment queries communicating factual routine information to patients, relatives (with consent) and external and internal bodies.

Communicates and encourages the use of the self-check-in system Savience, escalating any problems to the Systems Administrator.

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