IT Support Analyst

2 weeks ago


Glasgow, United Kingdom Pertemps Glasgow Perms Full time

**IT Support Analyst**
**Location**:Glasgow.
**Salary**:Up to 30K (dependent on experience).
**Term**:Permanent.
**Key Responsibilities**:

- Accurate ticket logging of all IT incidents and service requests whilst managing individual ticket queue within the Service Management solution.
- Ability to identify problems and clearly communicate strategic solutions to clients.
- Configure & deployment of new desktop/laptop/network and mobile equipment.
- Work on ticket escalations and local support.
- Good knowledge of Windows/Android/iOS with the ability to carry out root cause analysis.
- Ability to effectively collaborate with team members and clients to achieve common goals.

**Essential Skills**:

- Minimum 3 years’ experience of 1st and 2nd line End User Support.
- Administration of M365 including AzureAD, SharePoint, Endpoint Manager, Exchange, and MS Teams.
- Good experience of supporting Windows 10/11, Android and Apple iOS.

**Benefits**:

- Commuting Allowance.
- Modern recently refurbished offices.
- New facilities (i.e. coffee machines) & freebies on site i.e. fresh fruit.

To find out more please send your CV to Callum Thomson.
- Pertemps acts as both an employment business and an employment agency._


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