Application Support Analyst

1 day ago

Glasgow, United Kingdom Proactive Appointments Full time

**Application Support Analyst - Healthcare**

**Remote working or Hybrid working available**

**Responsibilities**:

- To comply with the organisations codes of conduct and guidelines.
- To be responsible for the administration of all incidents raised with the service desk from our Customers.
- To understand, comply and develop with customer and organisation procedures, working practices and directives in a timely manner.
- To understand our Customers’ short and long term strategies, advise and assist with organisation products to facilitate these needs.
- To be fully conversant with the core functionality of Pathology products and that of general disciplines
- To partake in the help desk shifts as required
- To fully understand the service the organisation has been engaged to deliver in line with contractual and other customer expectations.
- To develop and maintain rapport with end users by displaying a detailed understanding of their IT environment and Pathology issues/pressures.
- To establish and maintain high levels of call ownership - resolving, progressing and managing all calls to a satisfactory conclusion on the call management system, ensuring that appropriate parties (including the caller) are kept up to date on call progress.
- To establish a quality working relationship with end users and solve their problems in a timely fashion by using and developing diagnosis, analytical, problem solving, discipline specific and technical skills to achieve Service Levels.
- To work with the Senior Application Support Analyst and Application Support Specialist for mentoring and development of diagnosis, analytical, problem solving, discipline specific and technical skills to achieve service levels.
- To understand and operate the escalation procedure within the defined limits of time, knowledge and level of contracted support.

**Knowledge, skills, abilities**:

- A background in supporting healthcare software to the NHS, with knowledge in HL7 and networking is highly desirable
- Or a strong background in Biomedical Sciences as a graduate or MLA, MLT or BMS and a demonstrable interest in anything IT with skills beyond MS Office
- High level of customer service skills
- Excellent verbal and written communication skills; you will need to communicate with technical and non-technical clients and staff at all organisational levels
- Strong motivational skills - can deliver the tasks in difficult circumstances
- Ability and willingness to learn and work independently and as a part of team
- Strong planning and organisational skills to help plan and manage your tasks
- Adaptability / flexible to changing demands

This is a permanent role comprising a five day week with shifts to cover our core hours of 08:00 - 20:00 for Monday to Friday and 09:00 - 17:30 for Saturday (1 week in 4)

**Application Support Analyst - Healthcare**

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

  • Application Support Analyst

    7 days ago

    Glasgow, United Kingdom Xibis Ltd Full time

    Join to apply for the Application Support Analyst role at Xibis Ltd At CGI, we help clients deliver critical, high-profile services that keep communities moving. As an Application Support Analyst, you’ll play a vital role in ensuring essential applications remain secure, stable and fit for purpose. Working at the heart of a dynamic team, you’ll...

  • Application Support Analyst

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Xibis Ltd Full time £35,000 - £55,000 per year

    Create your profile | Sign inActivate career alertsFind similar career opportunitiesApplication Support AnalystCategory: Software Development/ EngineeringMain location: United Kingdom, Scotland - South West, GlasgowPosition ID: J Employment Type: Full TimePosition DescriptionAt CGI, we help clients deliver critical, high-profile services that keep...

  • Applications Analyst

    2 weeks ago

    Glasgow, United Kingdom Iberdrola Full time

    Application Analyst ScottishPower HQ Glasgow or Prenton Salary starting from 42000 per annum plus 10% annual bonus and healthcare cover Flexible Hybrid Working Closing Date : 3 November 2025 Help us create a better future quicker This is an exciting time to join SP Energy Networks (SPEN) as an Application Consultant. We are working to transform and develop...

  • 2nd Line Applications Support Analyst

    3 days ago

    Glasgow, United Kingdom Arnold Clark Full time

    OverviewJoin to apply for the 2nd Line Applications Support Analyst role at Arnold Clark. We’re looking for an experienced 2nd Line Application Support Analyst to work in our Digital department.Our vision at Arnold Clark Digital is to give our customers an outstanding, integrated and personalised digital experience, ensuring Arnold Clark is easy to do...

  • Applications Analyst

    2 weeks ago

    Glasgow, United Kingdom Be-IT Resourcing Full time

    Applications Analyst - Glasgow hybrid The company in question are undergoing a period of massive growth, and are bolstering their IT department to prepare for their continued success. You'd get the opportunity to work within a respected motor finance company with £400 million of credit delivered.With your work, you'll help people nationwide secure PCP and...

  • Applications Analyst

    6 days ago

    Glasgow, Glasgow City, United Kingdom Iberdrola Full time

    Application AnalystScottishPower HQ, Glasgow or PrentonSalary starting from £42,000 per annum per annum plus 10% annual bonus and healthcare coverFlexible Hybrid WorkingClosing Date: 3 November 2025Help us create a better future, quickerThis is an exciting time to join SP Energy Networks (SPEN) as an Application Consultant. We are working to transform and...

  • Applications Analyst

    1 week ago

    Glasgow, Glasgow City, United Kingdom ScottishPower Full time

    Application AnalystScottishPower HQ, Glasgow or PrentonSalary starting from £42,000 per annum per annum plus 10% annual bonus and healthcare coverFlexible Hybrid WorkingClosing Date: 3 November 2025Help us create a better future, quickerThis is an exciting time to join SP Energy Networks (SPEN) as an Application Consultant. We are working to transform and...

  • Hybrid 2nd-Line Applications Support Analyst

    6 days ago

    Glasgow, United Kingdom Arnold Clark Full time

    A leading automotive company in Glasgow is seeking a 2nd Line Applications Support Analyst to provide application support and improve customer satisfaction. The role involves troubleshooting, mentoring first-line support, and ensuring service delivery in a hybrid working model. Candidates should possess over two years of IT support experience and strong...

  • 2nd Line Applications Support Analyst

    2 weeks ago

    Glasgow, United Kingdom Arnold Clark. Careers Full time

    We're looking for an experienced 2nd Line Application Support Analyst to work in our Digital department. Our vision at Arnold Clark Digital is to give our customers an outstanding, integrated and personalised digital experience, ensuring Arnold Clark is easy to do business with and remains one of the leaders in the car retail and mobility industry. Why...

  • 2nd Line Applications Support Analyst

    6 days ago

    Glasgow, United Kingdom Arnold Clark Full time

    Join to apply for the 2nd Line Applications Support Analyst role at Arnold Clark We’re looking for an experienced 2nd Line Application Support Analyst to work in our Digital department. Our vision at Arnold Clark Digital is to give our customers an outstanding, integrated and personalised digital experience, ensuring Arnold Clark is easy to do business...