Application Support Analyst

Join to apply for the Application Support Analyst role at Xibis Ltd At CGI, we help clients deliver critical, high-profile services that keep communities moving. As an Application Support Analyst, you’ll play a vital role in ensuring essential applications remain secure, stable and fit for purpose. Working at the heart of a dynamic team, you’ll investigate and resolve incidents, deliver change, and contribute to ongoing service improvement. With exposure to a variety of complex and evolving technologies, this is an opportunity to take ownership of challenging problems, apply creativity in solution design, and build a career where you’re supported to grow while making a meaningful impact. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. This is a hybrid position, with a Glasgow base. Regular office attendance (2‑3 days per week) and occasional client site visits at short notice are required. Key Responsibilities Investigate & resolve technical incidents, ensuring timely and effective solutions Monitor & manage incidents in line with ITIL standards and best practice Conduct root cause analysis and problem investigations Implement technical changes and support project delivery tasks Ensure security, integrity, availability and performance of application environments Collaborate with offshore colleagues, vendors and 3rd parties to maintain stability Produce high-quality technical documentation and apply governance rigor Contribute to service improvements and quality assurance initiatives Essential Qualifications Proven IT support background with application support experience Technical skills in Java, .NET, WebSphere, MSSQL, T‑SQL (or similar) Experience with IT Service Management tools such as Git or Jira Strong problem‑solving skills and programming knowledge Understanding of system maintenance and daily operational checks Knowledge of Azure / AWS hosting services and browser‑based applications Experience contributing to technical projects and delivering IT change Strong communication and documentation skills (MS Word/Excel etc.) Ability to collaborate across teams, including offshore colleagues Skills Applications Administration Incident Response ITIL Technical Analysis What You Can Expect From Us Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because you are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world. #J-18808-Ljbffr