Ophthalmology Outpatients Team Leader

1 day ago


London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

Ophthalmology are seeking an experienced, dedicated and enthusiastic individual with excellent communication and customer service skills. A professional approach and the ability to develop strong working relationships with a wide range of people and services will also be needed.

The role is based in an ever changing environment where RTT recovery and patient care is at the forefront.

This role will require rotating shifts as follows; 8am-4pm, 9am-5pm and 10am-6pm which is in line with other current team leaders.

The post holder will lead a team of administrators to provide a high quality
administrative support service to the department. The post will provide a broad range of support activities to ongoing and fixed-term projects within the department and will ensure the smooth running of the service and effective internal and external liaison to contribute to the successful running of the office as a whole.

The role will require the individual to interact with a multi-disciplinary team in a very busy office environment, dealing with highly complex and sensitive
issues, often requiring appropriate judgements to be made under mínimal
supervision.

The ophthalmology department is an adult service with 75,000 clinic appointments and 5000 operations.

Lead the provision of a high quality, comprehensive and efficient administrative service.

Responsible for the day-to-day management of the team and ensure that that staff are managed in line with Trust Policies.

Review and report on staff performance, working with individuals to set clear standards and objectives, identifying training and development needs as well as performance/conduct issues as appropriate.

Motivate and support staff so that they understand the objectives of the service within which they work and are able to maximise their contribution to the highest standard of patient care.

Prepare and produce reports/spreadsheets, presentations and other documents as requested using the format required by the team.

Prepare acknowledgement letters and draft replies where required.


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