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Resource Planner

2 weeks ago

Sheffield, United Kingdom Optima Health Full time

**Job Title**: Resource Planner
**Location**: Sheffield
**Salary**: up to £22,000 per annum
**Contract Type**: Permanent
**Hours**: Full Time

**About Us**

Optima Health are a UK market leader in the provision of Occupational Healthcare and wellbeing services. Our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people.
We deliver comprehensive services, including absence management, fitness for task assessments, health surveillance, vocational rehabilitation, and wellness programmes, as well as a full range of diagnostics and treatments
We are a forward-thinking, rapidly growing organisation who are keen to invest in people and support them to ensure their long-term career progression. We are a company who are going places and we want you to come with us

**Main Duties and Responsibilities**
- Act as a key point of contact for set clients for the delivery of Optima's Health Surveillance, Fit for Task and Wellbeing assessments.
- Manage the recall database ensuring it is up to date and accurate at all times.
- Work with clients to efficiently plan the delivery of the annual programmes in line with agreed planning principles and constraints.
- Track key planning assumptions throughout the year by client identifying opportunities to deliver service efficiencies and increased profits.
- Through close working with the Customer Service Administrators and OHA's ensure testing outcomes are processed and reported in line with contractual requirements.
- Work with clients to improve their schedule utilisations and attendance rates.
- Work with the Mobile Manager to ensure there are sufficient resources to deliver the services at all times ensuring all are working to an agreed plan.
- Work with the client to ensure they are fully engaged in the agreed plans
- Identify ways to increase fleet and technician capacity and advertise capacity to existing clients
- Be a key point of contact for the technicians ensuring they are fully aware of their schedules
- Manage enquiries from client contacts and employees
- Ensure that all client programmes are fully administered in accordance with process and the agreed client SLA's
- Maintain up to date employee population lists for each client
- Update scheduling trackers with appointment bookings, cancellations and attendance data daily.
- Update Wallchart accurately (Resource Diary System) to reflect planned, booked, confirmed, cancelled and carried out work.
- Update the Mobile Forecasted Work Trackers weekly and review during team planning meetings.
- Update the New Work Requests daily (Pipeline report)
- Produce monthly Programme to Date Compliance Levels.
- Produce Monthly Health Surveillance Dashboard Reports for each client
- Produce monthly Booking Dashboard for each client.
- Produce End of Programme Reports for each set client.
- Raise monthly invoice requisitions for set clients ensuring they are accurate of the work and the contractual charging arrangements.

**Experience, skills and knowledge required for the role**
- Strong customer service and relationship building skills
- Good working knowledge of Health Surveillance and Occupational Health
- Proven scheduling experience or a graduate with a numbers-based degree
- Highly proactive with excellent communications skills
- Excellent problem-solving skills
- Microsoft Excel to advanced level
- Ability to analyse data
- Ability to work accurately and efficiently on multiple projects
- Ability to organise & prioritise own workload
- Energetic and enthusiastic approach to work

**What Can We Offer You?**
- Competitive salary
- Excellent training and development opportunities
- Plenty of career progression opportunities
- Extensive induction with ongoing mentoring and support from some of the top Occupational Health professionals in the industry
- 25 days annual leave + Bank Holidays
- Fantastic pension scheme
- Eye care test vouchers
- Flu jabs
- Reward Scheme
- Buy and sell holiday scheme
- Life assurance

Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation.