IT Helpdesk Technician

**IT Helpdesk Technician**
Coventry, West Midlands
**The Company**
Lantra is a leading awarding body for land-based industries in both the UK and the Republic of Ireland. We develop quality training courses and nationally recognised qualifications that are delivered through a national network of training Provider Partners.
Working with a range of partners to promote the opportunities within the sector to an increasingly diverse audience, our training and qualifications are delivered to more than 116,000 learners each year across the UK. We work with businesses and other stakeholdersto create innovative solutions to skills challenges.
Now, as we go through an exciting period of growth, we are now looking for an IT Helpdesk Technician to join our team for on a permanent, full-time basis.
**The Benefits**:

- Competitive Salary
- 25 days’ annual leave which increases with length of service (pro rata)
- Hybrid working options
- Defined contributory pension scheme or pension auto-enrolment scheme
- Employee assistant scheme (health assured)
- Perkbox - employee benefits and wellbeing platform giving access to over 200 exclusive perks and discounts
- Medical cash plans
- Enhanced maternity and adoption pay
- Rewards for length of service
- Health and wellbeing events and initiatives
- Free voluntary day
- Free parking
- Free drinks
This is a fantastic opportunity for an individual with some IT support experience to develop, grow and enhance their professional portfolio with our renowned, nationwide organisation.
As a leading provider of training, we understand the importance of providing an excellent learning environment to our staff. So, we will provide you with first-rate opportunities for development and progression as you build your career with us
So, if you want to forge a new and rewarding career path in IT with our leading training organisation, we want to hear from you.
**The Role**
As an IT Helpdesk Technician, you will provide technical support to staff within our Head Office.
Specifically, you will support our IT team, receiving and logging calls from our staff regarding their hardware and software. Ensuring tasks are effectively prioritised, you will ensure issues are resolved and any paperwork is also completed.
Additionally, you will:

- Provide support for IT equipment and databases
- Manage IT assets
- Maintain databases of IT equipment
- Set up new starters
- Ensure meeting rooms are set up with all necessary equipment
- Support the Facilities Manager with all IT requests
**About You**
To be considered an IT Helpdesk Technician, you will need:

- Experience in providing basic technical support of Windows systems, fixing faults and providing IT assistance
- Experience in basic maintenance of hardware and software for Windows PCs / Laptops
- An understanding of hardware devices such as laptops, printers and photocopiers
- A full, valid driving licence
Ideally, you will have some experience of basic user account and new starter administration, including equipment preparation and user account management. It would also be advantageous to have experience of troubleshooting and administering Windows software,servers and networks.
Other organisations may call this role Junior IT Helpdesk Engineer, Junior IT Support Engineer, IT Support Technician, Helpdesk Support Technician, Service Desk Technician, 1st Line Support Technician, or Junior IT Helpdesk Analyst.
Webrecruit and Lantra are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct businessand we believe that the more inclusive our environments are, the better our work will be.