Quality and Customer Coordinator

5 days ago

Bodmin, United Kingdom Cornwall Housing Full time

Join Cornwall Housing for the career, and stay for the community, in this exciting time of transformation We are looking for friendly, reliable individual who enjoys helping people, to full our Quality and Customer Coordinator vacancy.

The role will provide efficient and effective support services to the Managers and team within the Homes & Investments Directorate. You will be predominantly responsible for dealing with complaints and enquiries from residents. This will also include updating accurate component information on our Housing Management and Asset Management Systems. This will be used to inform future planning and the preparation of maintenance programmes of work and compliance within the housing stock.

To find out more about the role please take a look at the role profile.

**About you**

We are looking for you to bring:

- a want to make a difference
- excellent customer service
- A can do attitude

Ideally, you will:

- Have an understanding of Housing and Landlord Services in a local authority and experience of inputting and extracting financial data
- Demonstrate attention to detail and analytical skills with the ability to interpret information, solve basic problems logically and make appropriate and timely decisions relating to housing enquiries and the need for escalation

**Our offer to you**

**Salary: £23,094 - £25,667**

**Working Hours: 37 per week**

**Contract Type: Permanent**

**Base: This role is hybrid working from home and office in Bodmin**

Working with us you will have an employee benefits package that includes:

- Generous pension scheme with employer contribution
- Employee discount scheme and wellbeing events
- Holiday starting at 23 days and increasing to 28 with service (pro-rata if part-time) with option to purchase additional, plus bank holidays
- Cycle to Work scheme
- Sick pay
- Flexible working hours & home working options
- Investment and support in your continuous training and development
- Opportunity to become a Safeguarding Advocate, Health & Wellbeing Champion and Mental Health First Aider

**Safeguarding**

We are committed to safeguarding the welfare of all our service users, clients and customers. If the role is working with vulnerable individuals and/or children and young people, you will be asked to complete a relevant DBS check to be successfully appointed to the role.

**To apply**

**Contact us**

If you’d like to have a discussion about the role, please feel free to contact our in-house resourcing team for an informal chat about the role.

**Salary**: £23,094.00-£25,667.00 per year

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Health & wellbeing programme
- On-site parking
- Sick pay
- Store discount
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Bodmin: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Bodmin

Reference ID: 1803

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