Service Advisor

1 week ago


Durham, United Kingdom Pulman Group Full time

We are looking for an enthusiastic, positive, and driven Service Advisor to join our fantastic Aftersales team at our Volkswagen dealership in Durham.

**About Pulman**:
At Pulman we pride ourselves on delivering a fantastic customer experience every time. We are a top Volkswagen Group retailer representing Volkswagen, SEAT and ŠKODA, with sites in Durham, Sunderland & Cramlington. With 250 people across our group, we are truly one big Pulman family. We want to match and exceed customer’s expectations whilst giving them a truly enjoyable experience you will not find anywhere else.

**The role**:
This role is ideally suited to someone who is a strong administrator with outstanding customer focus. You will be working on the Service Reception and be the first point of contact for service customers. You will be responsible for:

- Dealing with customers face to face and assist with their requests regarding parts and repairs.
- Ensuring the Service Reception is always covered and all telephone calls are answered in a timely manner.
- Dealing with technical enquires in the appropriate manner.
- Updating customers on the progress of work.
- Undertake administration tasks, creating and updating job cards, maintaining records and taking payment for work carried out.
- Recognise opportunities for up-selling and match products and services to customer needs.
- Actively participate in selling Service plans.
- Ensure complete customer satisfaction and deliver a fantastic customer experience.

**Benefits**:

- 22 days annual leave
- Company Pension scheme
- Employee Discounts
- Death in Service
- Fantastic working environment

You must be able to demonstrate excellent communication skills and be able to work constructively with your colleagues..

This is a full time permanent role working 40 hours per week Monday to Friday plus 1 in 3 Saturdays 8am to 4pm.

**Job Types**: Full-time, Permanent

**Salary**: From £11.50 per hour

**Benefits**:

- Company pension
- Employee discount

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Work Location: One location


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