Vehicle Service Advisor

23 hours ago


Durham, United Kingdom Fred Henderson Ltd Full time

**Please note that previous experience within the motor trade is essential and an immediate start is possible after the interview process has been conducted.**

We are seeking an experienced Vehicle Service Advisor to join our team at our busy Ssangyong dealership based in Durham.

As Service Advisor you will ensure the highest standards of customer service are offered at all times and be confident in dealing with customer enquiries by telephone and in person. Some of the key points for this role are:

- Maintain a presence at the service reception desk, ensuring that all customer queries (whether in person or on the telephone) are answered or dealt with immediately
- Answer customer’s questions regarding technical problems in a manner that is easily understood or find the appropriate member of staff to do so.
- Pro-actively contact customers to update them on progress of work whilst their vehicle is in our workshops
- Notify customers promptly of completion of work
- Job card creation and invoicing
- Parts management for vehicles currently in for repair.
- Handle customers and complaints, calmly and politely
- Accurately use and record vehicle/customer information onto our Workshop Management System
- Ensure customers are aware of service and repair work required to their vehicles in a professional manner, explaining costs clearly to gain authorisation to proceed
Wage negotiable dependent on experience.
Hours are 9.30 am to 6 pm Monday to Friday.

Further information will be given during the interview process. **Please note that experience within the motor trade is essential for this role and an immediate start is possible after the interview process has been conducted.**

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday
**Experience**:

- Motor Vehicle Service Advisors: 1 year (preferred)


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