Vehicle Parts Advisor Apprenticeship

**About Employer**
Founded upon Teesside in November 1975, Fleet Factors started out by making it's first sales visit to BP, and then to other high profile companies such as ICI, and British Steel shortly after. Our small dedicated staff and support from key suppliers allowed us to branch out to Sunderland, Tyneside and Leeds all by 1990.
**Brief overview of the role**
Are you looking for an opportunity within a fast-paced, progressive company? Fleet Factors are looking for passionate and ambitious individual who is keen to learn and develop their skills to become the future of their great company.
**Position Type**
Apprenticeship
**Salary**
£172 Weekly
**Working Week**
Mon to Fri
**Positions available**
Supply Chain Practitioner
**Vacancy description**
Working within the Parts Department, you will be the first point of contact for our customers over the telephone and in branch so it’s vital they have a welcoming experience. Our customers expect a high level of service and parts expertise and we don’t like to disappoint

Working as part of a team, the Parts Advisor role will be both demanding and rewarding. You will be an essential contact with Motus' Workshop Teams and external customers. You will need to build rapport with peers and customers, to provide an excellent service. You will ensure that the Workshop Teams and customers’ needs and requirements for parts are met through the effective use of parts catalogues and computer stock lists.

Roles and Responsibilities include:

- Being the first point of contact both face to face and over the telephone and delivering excellent customer service.
- Checking incoming stock against delivery notes and store stock in correct locations.
- Handling, storing and receiving stock, payments, procedures, identifying, sourcing and ordering parts.
- Support customers and workshop staff with parts identification and process.
- Process cash and card payments for customer parts
- Ensure quality is maintained throughout all stages to exceed customers’ expectations
- Excellent customer service skills, including the ability to build positive relationships with the customer and to interpret customer needs

**Requirements and prospects**
**Qualifications Required**
No previous qualifications are required, but you would ideally have GCSE 9 - 4 (A* - C) in English and Maths (or equivalent).

**Skills Required**:
Excellent telephone manner
Team player, with the ability to work with colleagues at all levels
Good communication, active listening and interpersonal skills
Good I.T. skills
**Personal Qualities**
We want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working in the automotive industry, and want to deliver great customer service.
**Training to be Provided**
As part of the apprentice role, you will be carrying out tasks such as picking and packing, moving stock around, maintaining stock records, receiving deliveries and cleaning. You will be checking stock for damages and will be loading goods ready for delivery. You will learn how to safely use a variety of machinery, equipment and potentially vehicles that are common to a warehouse environment. You will learn the essential health and safety policies and procedures involved in the warehouse industry and will also develop key interpersonal skills as you will be required to communicate with a wide variety of people, both internally and externally.

As a result, you will receive the following qualification:

- Warehouse Supply Chain Practitioner Level 3
- Functional Skills in English & Maths at Level 2 (if required)

**Future Prospects**
Motus Commercials Ltd believe in providing an extensive, high-quality Apprenticeship that gives their Apprentices the opportunity to advance, succeed and fulfill their ambitions for a career in the motor industry.
**Other Information