Customer Service Advisor
1 week ago
**Are you passionate about people and animals?**
**Do you want to work in a supportive team where you can make a difference?**
**We are currently looking for a Customer Service Advisor to join one of the UK's leading providers of pet cremation services. Based at Durham Pet Crematorium, we are now looking to recruit an additional Customer Advisor to join our experienced team.**
The position will involve working 40 hours a week and there will be a requirement to cover the on-call service on a rota system. Further details of the rota will be discussed at the interview.
**Responsibilities include**:
- Receive telephone calls from and making telephone calls to pet owner to make arrangement for the cremation of pets
- Taking payment for the cremation of pets
- Responding to enquiries/queries from general public and veterinary clients
- Maintaining a record of calls and financial transactions on Company systems
- Collecting deceased pets from clients' homes / veterinary practices
- Attending to pet owners visiting the crematorium in person
- Preparing pets for viewing
- Handling pets in a respectful and dignified manner
- Assisting with the packing, checking and return of pets' ashes
- Covering our On-Call Gold Leaf Collection Service on a rota system
- Other ad-hoc duties as and when required
**A driving licence is an essential part of this role.**
I**n addition to a competitive salary, we offer a range of company benefits including;** up to 7 weeks annual leave plus Bank Holidays (or equivalent) with our Buy/Sell holiday scheme - allowing you to purchase an additional two weeks of annual leave or sell one weeks leave, receive an extra days leave each year in your first 5 years at CVS, company workplace pension scheme, discounted gym membership, cycle to work scheme, Save As You Earn, staff discount of services, medication and food, access to Perkbox.
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