Customer Care Administrator with Quality Control Duties
4 days ago
Job Title: Customer Care Administrator with Quality Control Duties
**Salary**: 24-26k dependant on experience (part time hours paid on a pro rata basis)
Location: Glasgow City Centre, Scotland (office-based role)
Hours: full time or part time is available
About Us: We are a dynamic training business based in Glasgow. We focus on delivering high-quality, customer-focused, engaging training experiences with strong emphasis on continuous improvement.
The Role
As our Customer Care Administrator, you'll be the face of our company to clients and learners, making sure their experience is smooth and professional. Beyond that, you will also deal with quality control—spotting patterns, catching errors and helping us maintain and improve the standards we’re known for.
Key Responsibilities
**Customer Care Responsibilities**:
- Manage course bookings, learner communications and training documentation
- Ensure all records (including our CRM system) are accurate and current
- Gather and follow up on feedback from clients and learners
- Coordination of all consumables
- Management of our training suites
- Management of equipment in and out of the business
**Quality Control Responsibilities**:
- Asset management
- Review quality feedback data to identify recurring themes or concerns
- Assist in updating administrative processes where improvements are needed
- Document and report quality findings to support continuous improvement
What We're Looking For
- You’ve worked in admin, customer service, or training environments before and are committed to a customer centric approach.
- You care about the details, exceptional attention to detail is required.
- You’re professional but personable — someone who takes pride in building relationships with our clients.
Desirable Qualifications
- Experience in a customer-focused admin role
- Experience or interest in quality control or process improvement
- Clear written and verbal communication skills
What We Offer
- A team where your input is genuinely valued
- A role with variety and the chance to shape how we do things
- Opportunities for learning and development
**Job Types**: Full-time, Permanent
Pay: £24,000.00-£26,000.00 per year
Schedule:
- Day shift
Work Location: In person
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